Customer Service Officer, Centre for Domestic Employees

Success Human Resource Centre; Singapore; On-site; CAD 19,000 - 27,000; Part time

Job summary

SuccessResource Centre Pte Ltd is seeking a Customer Service Officer for the Centre for Domestic Employees. The contract position pays up to S$15 per hour and runs till end-December 2025, with potential renewal based on headcount and performance.

Work hours are Mon–Fri, 8:30 AM–6:00 PM, with occasional deployments to Pasir Panjang, Tampines, or Woodlands centres. Responsibilities include handling calls and emails, providing appointment information, and maintaining records.

Qualifications

• Minimum diploma in any discipline.
• Strong written and verbal communication.
• Experience in customer service preferred.
• Proficient with MS Office.

Responsibilities

• Handle inbound and outbound calls and emails in a professional manner.
• Provide information on appointments and issues with empathy and clarity.
• Perform general administrative tasks, data entry, and document management.
• Escalate unresolved issues to the appropriate department and follow up for resolution.

Skills

Written & Verbal Communication

Empathy

Time Management

Teamwork

Independent Work

Education

Diploma (any discipline)

Tools

MS Office (Word/Excel/Outlook)

Job description

Customer Service Officer, Centre for Domestic Employees

Employment Type: Contract

Monthly Salary: Up to $15 (depends on qualification)

- till end of Dec 2025 (renewable depending on headcount & performance)
- Up to $15/hour (depends on qualification)
- Mon to Fri: 8.30 AM - 6PM
- Woodlands /Pasir Panjang & Tampines

Job Responsibilities:

1. Customer Communication:

• Handle inbound and outbound telephone calls in a professional and friendly manner.
• Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
• Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
• Maintain a positive, helpful attitude in all interactions with customers. Administrative Support:
• Perform general administrative tasks as assigned, including data entry, filing, and document management.
• Update and assist in processing requests as needed.
• Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
• Ensure information of customers is accurately recorded in the system.

2. Problem Resolution:

• Act as a liaison between callers and internal departments to resolve issues or concerns.
• Escalate unresolved issues to the appropriate department or supervisor for further assistance.
• Follow up on requests to ensure satisfaction and timely resolution.

Period:

• till end of Dec 2025 (renewable depending on headcount & performance)

Location:

• Sometimes may need to deploy to the other 2 centres(Pasir Panjang & Tampines)

Working Hours:

• Mon to Fri: 8.30 AM - 6PM
• Up to $15/hour (depends on qualification)

Job Requirements:

• Minimum diploma in any disciplines
• Strong communication skills, both written and verbal.
• Previous experience in customer service or a similar role is preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills with a keen attention to detail.
• Excellent organizational skills and ability to prioritize tasks.
• A positive, proactive attitude with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Availability to work the duration of the temporary position.
• Entry-level candidates are welcometo apply.
• Prefer to have experience handling customer inquiries via phone and email.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

SuccessResource Centre Pte Ltd(EA License Number:04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914