Customer Service Officer (1-Year Contract | $2760/Month)

BGC Group Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

BGC Group Pte Ltd in Singapore is seeking a Customer Service Officer to handle public enquiries and feedback through outbound calls and emails, coordinating with internal and external stakeholders to resolve cases.

The role requires a Diploma, strong English, and the ability to communicate clearly; Mandarin is an advantage. Training on internal systems and MS Office will be provided, with a 1-year contract.

Qualifications

• Minimum Diploma holder.
• Excellent command of English (written and spoken).
• Mandarin ability is an advantage for Mandarin-speaking customers.
• Prior customer service or handling public enquiries experience preferred.
• Punctual and reliable with good attendance.

Responsibilities

• Handle public enquiries and feedback through outbound calls and emails.
• Coordinate with internal departments and external stakeholders to resolve cases.
• Provide clear, professional information and written responses when required.
• Use Microsoft Office and Outlook to support daily operations; training will be provided.
• Adhere to established guidelines and procedures for feedback handling.
• Perform ad-hoc administrative and operational duties as assigned.

Skills

Customer service

English proficiency

Mandarin (advantage)

Education

Diploma

Tools

Microsoft Office

Outlook

Internal systems

Job description

We are looking for a Customer Service Officer to handle public enquiries and feedback through outbound calls and emails, while coordinating with relevant stakeholders to resolve cases. If you have experience in customer service, handling public enquiries, or stakeholder coordination, this could be a suitable opportunity for you.

Nearest MRT: Upper Thomson
Working Hours: 8.30am – 6.00pm (Monday to Thursday), 8.30am - 5.30pm (Friday)
Contract Duration: 1-Year Contract

Responsibilities:

• Handle public feedback and enquiries through outbound calls and emails.
• Communicate professionally with members of the public, providing clear and accurate information and written responses where required.
• Liaise and coordinate with internal departments and external stakeholders to address and resolve feedback effectively.
• Use Microsoft Office, Outlook and internal systems to support daily operations and feedback management. Training on internal systems will be provided.
• Ensure all feedback and enquiries are handled in accordance with established guidelines and procedures.
• Perform other ad-hoc administrative and operational duties as assigned.

Requirements:

• Minimum Diploma holder.
• Good command of English, both written and spoken, with the ability to communicate clearly and professionally.
• Ability to converse in Mandarin will be an added advantage, as the role may require interaction with Mandarin-speaking customers.
• Prior experience in customer service or handling public enquiries will be preferred.
• Reliable and punctual, with a good attendance record and a strong sense of responsibility.

We regret to inform that only shortlisted candidates will be informed.