Contract Customer Care Officer (USAVE)

Success Human Resource Centre Pte Ltd; Singapore; On-site; SGD 19,000 - 31,000; Full time

Benefits offered by this job

Bonus

Job summary

Success Human Resource Centre Pte Ltd in Singapore is seeking a customer service professional to handle inquiries from digital channels (voice and non-voice). This 1-year contract position offers a salary up to SGD 2,800 with potential bonuses.

The role requires at least a GCE O Level and 1 year of contact centre experience, with strong communication and interpersonal skills. Working hours are Monday to Friday, 8am–5:30pm or 8:30am–6pm, at Geylang Bahru.

Qualifications

• GCE O Level with at least 1 year of contact centre experience.
• Experience handling voice and/or non-voice channels.
• Excellent communication and interpersonal skills.
• Ability to work independently while being part of a team.

Responsibilities

• Manage customer enquiries from our digital platforms (voice and/or non-voice) and ensure enquiries are resolved to achieve customer satisfaction.
• Handle customer enquiries and complaints (high consumption, bill presentation, account opening and termination, bill adjustment, etc).
• Ensure productivity and quality standards are met.
• Other ad-hoc duties as assigned.

Skills

Communication skills

Written communication

Interpersonal skills

Teamwork

Independent worker

Education

GCE O Level

Job description

- Contract
- Geylang Bahru
- Up to $2,800
- Office Hours

Responsibilities:

• Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Period:

• 1 year contract

Location:

Working Hours:

• Monday to Friday, 8am – 5.30pm or 8.30am – 6pm
• up to $2,800 + bonus

Requirements:

Minimum GCE O Level with at least 1 years of experience in contact centre handling voice and/or non-voice channels

• Excellent communication, written and interpersonal skills
• Ability to work independently while being a cohesive team member

Success Human Resource Centre Pte Ltd(EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg