Customer Service Officer (Call Centre - Woodlands)

People Advantage Pte Ltd; Singapore; On-site; SGD 26,000 - 29,000; Full time

Job summary

People Advantage Pte Ltd is seeking a Customer Service Officer (Call Center) to handle inquiries via phone, email, and IVR, and to maintain accurate records in our systems.

The role requires strong communication, organisational skills, and the ability to multitask while delivering excellent customer service. The position is based in Woodlands, Singapore, on a 12-month renewable contract with morning or evening shifts.

Qualifications

• Good verbal and written communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong organisational and record-keeping abilities.
• Able to manage multiple tasks and prioritise work effectively.
• Professional and customer-focused approach when handling enquiries and feedback.

Responsibilities

• Handle enquiries and correspondence received through telephone, email, and IVR systems.
• Update records & cases in system.
• Coordinate with teams to resolve feedback/issues.
• Prepare reports & follow up on cases.
• Perform data entry and system updates with a high level of accuracy.

Skills

Verbal communication

Written communication

Multitasking

Customer-focused

Record-keeping

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Officer (Call Center)

Location: Woodlands

Salary: $2,300 - $2,600 / month

Contract: 12 Months Contract (Renewable Annually)

Job Scope:

• Handle enquiries and correspondence received through telephone, email, and IVR systems
• Update records & cases in system
• Coordinate with teams to resolve feedback/issues
• Prepare reports & follow up on cases
• Perform data entry and system updates with a high level of accuracy

Requirements:

• Good verbal and written communication skills
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong organisational and record-keeping abilities
• Able to manage multiple tasks and prioritise work effectively
• Professional and customer-focused approach when handling enquiries and feedback

Additional Information:

Work Schedule:

• AM Shift: 8am - 5pm
• PM Shift: 2pm - 11pm
• 6 days/week, Weekends

We regret that only shortlisted candidates will be notified. Thank you.

EA License No: 11C3955

EA Personnel Name: Marilyn Ong

EA Personnel No: R1105901