Call Centre Officer | 1 year contract | Up to $4,000

RecruitFirst; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

RecruitFirst in Singapore is seeking a dedicated customer service representative to handle inbound and outbound calls, provide accurate information, and resolve inquiries with courtesy. You will understand customers' needs and ensure timely responses, recording interactions in the system and escalating complex cases as needed.

You will work with a team to maintain service quality, meet performance targets, and perform ad-hoc duties as assigned, contributing to smooth daily operations and high

Responsibilities

• Handle inbound and/or outbound calls to attend to customer enquiries and requests.
• Provide accurate information, assistance and solutions in a professional and courteous manner.
• Understand customers' needs and ensure enquiries are addressed effectively.
• Follow up on outstanding cases and ensure timely resolution.
• Record and update customer interactions accurately in the system.
• Escalate complex enquiries or unresolved issues to the relevant departments.
• Maintain service quality and achieve stipulated performance targets.
• Work closely with team members to ensure smooth daily operations.
• Perform other ad-hoc duties as assigned.

Job description

Job Responsibilities

• Handle inbound and/or outbound calls to attend to customer enquiries and requests.

• Provide accurate information, assistance and solutions in a professional and courteous manner.

• Understand customers' needs and ensure enquiries are addressed effectively.

• Follow up on outstanding cases and ensure timely resolution.

• Record and update customer interactions accurately in the system.

• Escalate complex enquiries or unresolved issues to the relevant departments.

• Maintain service quality and achieve stipulated performance targets.

• Work closely with team members to ensure smooth daily operations.

• Perform other ad-hoc duties as assigned.