x3 Customer Service Officer (Bank)| Shift | 6/12M Contract | Changi Area

A-IT SOFTWARE SERVICES PTE LTD; Singapore; Sur place; SGD 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

14 days annual leave

MOM-standard medical leave

Hospitalization leave

Insurance coverage

Performance bonuses

Afternoon shift allowance

Résumé du poste

Join A-IT SOFTWARE SERVICES PTE LTD as a Customer Service Officer at East Area– Changi Business Park. You will be the first contact for customers on general and transactional matters, delivering empathetic support and helping them navigate digital banking services.

The role demands problem-solving, a positive attitude, and the ability to work across multiple channels during rotating shifts, including weekends and public holidays. Training provided.

Qualifications

• Experience in customer service, preferably banking.
• Strong communication and interpersonal skills.
• Comfort with multi-channel support (phone, email, chat).

Responsabilités

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries on general and transactional matters.
• Communicate with customers through various channels (phone, email, chat, etc.).
• Acknowledge and resolve customer requests in a timely manner.
• Conduct customer outreach to encourage the adoption of digital banking services.
• Deliver high-quality service while meeting KPIs and risk standards.
• Collaborate with internal stakeholders to resolve queries.
• Multi-task while navigating multiple system screens.
• Adhere to professional standards of behaviour with customers and colleagues.

Connaissances

Customer service

Communication

Problem solving

Description du poste

Detail:

• Location: East Area– Changi Business Park


• Contract Duration: 6 months (renewable/convertible based on performance)


• Salary Range: $2,700 – $4,000


• Working Hours: Operating hours are 8.30am – 8.30pm, on a 5-day work week with rotating shifts, Monday to Sunday, including public holidays. 40 hours per week.


• Benefits: Entitle with 14 days Annual Leave, MOM-standard Medical and Hospitalization Leave, insurance coverage, and completion/performance bonuses

Another same role is available; for rotating afternoon shift, you will be entitled with another $1000 of allowance.

About the Role

Join a leading bank as a Customer Service Officer, where you'll be the first point of contact for customers reaching out on general and transactional matters. This role suits individuals who enjoy problem-solving, thrive in a fast-paced environment, and take pride in delivering consistently excellent service.

Key Responsibilities

1. Maintain a positive, empathetic, and professional attitude toward customers.


2. Respond promptly to customer inquiries on general and transactional matters.


3. Communicate with customers through various channels (phone, email, chat, etc.).


4. Acknowledge and resolve customer requests in a timely manner.


5. Conduct customer outreach to encourage the adoption of digital banking services.


6. Consistently deliver high-quality service to achieve total customer satisfaction, without compromising risk standards.


7. Collaborate with internal stakeholders to resolve customer queries and requests.


8. Multi-task effectively while speaking with customers and navigating multiple system application screens simultaneously.


9. Consistently meet Key Performance Indicators (KPIs) without compromising quality of service.


10. Adhere to professional standards of behaviour and conduct with customers and colleagues.

Requirements

• Prior customer service experience (bank industry) preferred, but entry-level/ other industry are welcome to apply.


• Positive attitude, patient, and resilient when handling customer queries or complaints.


• Able to commit to rotating shift work, including weekends and public holidays.