Customer Service Officer (Live Chat/ Email/ Phone Calls)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Representative to address customer inquiries and manage service requests. The role requires strong communication skills and a customer service orientation. Familiarity with SAP is an advantage. You will log requests in the CRM system, prepare reports, and ensure inventory management. Previous experience in a relevant environment is preferred. OJT will be provided for proficiency. Email your resume to apply.

Qualifications

• Prior experience in customer service, call centers, or banking environments is a plus.
• Strong comprehension and communication skills.
• OJT will be provided to ensure proficiency in tasks.

Responsibilities

• Address and resolve customer inquiries through multiple channels.
• Ensure accurate logging of customer service requests in CRM.
• Report emerging issues and recommend corrective actions.
• Maintain and manage spare parts inventory.

Skills

Customer Service Orientation

Strong Communication Skills

Phone Etiquette

Interpersonal Skills

Proficiency in MS Office

Tools

SAP

Job description

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using theApply Now Button
We regret that only shortlisted candidates will be notified.

Email resume [e-mail]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: [phone]

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398