Customer Service Officer (Resident Support) @ Kallang Sector / Up $2800

PERSOL; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PERSOL in Singapore is seeking a detail-oriented administrator to manage Excel-based databases, update schedules, and coordinate tasks for contractor teams for a 12-month contract at Kallang Sector.

You will deliver high-quality customer service when scheduling appointments, generate regular reports, and collaborate across teams to improve data processes.

Qualifications

• Diploma as educational background.
• Prior experience in customer service or a related role.
• Strong communication and writing skills.
• Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets.
• Adaptable and able to work independently with minimal supervision.
• Positive attitude with a proactive mindset and willingness to take initiative in process improvements.

Responsibilities

• Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system
• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters
• Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database
• Actively collaborate with various stakeholders and teams when handling issues
• Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions
• Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports
• Generate reports for various stakeholders
• Any other duties as assigned

Skills

Strong communication skills

Strong writing skills

Independent worker

Proactive mindset

Education

Diploma

Tools

Microsoft Excel

Job description

Duration: 12 months contract (Extendable / Convertible)

Location: Kallang Sector

Key responsibilities

• Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system
• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters
• Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database
• Actively collaborate with various stakeholders and teams when handling issues
• Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions
• Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports
• Generate reports for various stakeholders
• Any other duties as assigned

About you

• Diploma
• Prior experience in customer service or a related role
• Strong communication and writing skills
• Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets
• Adaptable and with the ability to work independently with minimal supervision
• Positive attitude with a proactive mindset and willingness to take initiative in process improvements

We regret to inform that only shortlisted candidates will be notified.