Customer Care Officer/ Executive (Account Servicing) (1-year Contract)

MCI Career Services; Singapore; On-site; SGD 28,000 - 37,000; Full time

Benefits offered by this job

1-month completion bonus upon complete

Job summary

MCI Career Services in Singapore is seeking a Customer Care Officer/Executive (Account Servicing) for a 1-year contract. You will handle customer inquiries via hotline, email, and online channels, delivering quality service.

Qualifications include a Diploma or Degree in Business or related field; strong written and spoken communication; and proficiency in MS Office, ERP or CRM. Working days are Monday to Friday, 8:30am-6:00pm, with work locations at Somerset or Tuas.

Qualifications

• Diploma and Degree in Business or any relevant.
• Able to communicate effectively in writing and speaking
• Proficiency in MS Office, ERP and /or CRM

Responsibilities

• Consistently deliver quality customer service via existing channels such as our hotline, email inbox and online enquiries.
• Familiarize and address the enquiries with the Residential, Small Commercial and Tenants segments.
• Support the ongoing development of new/ digital initiatives as the company embraces new technologies to keep up with an evolving market.
• Supporting the company's other activities in line with its overall vision as a leading electricity retailer in Singapore.

Skills

Communication

MS Office

ERP/CRM

Education

Diploma or Degree in Business or relevant

Job description

Customer Care Officer/ Executive (Account Servicing) (1-year Contract)

Singapore, Singapore | Posted on 11/22/2024

• Salary : $2,500 - $3,300 (depending on experience and qualification)
• Working Days and Hours: Mondays - Fridays, 8.30am to 6.00pm
• Location of work: Somerset or Tuas
• Key Company Benefits : 1-month completion bonus upon complete 1 year contract

Job Responsibilities

• Consistently deliver quality customer service via existing channels such as our hotline, email inbox and online enquiries.
• Familiarize and address the enquiries with the Residential, Small Commercial and Tenants segments.
• Support the ongoing development of new/ digital initiatives as the company embraces new technologies to keep up with an evolving market.
• Supporting the company's other activities in line with its overall vision as a leading electricity retailer in Singapore.

Requirements

• Diploma and Degree in Business or any relevant.
• Able to communicate effectively in writing and speaking
• Proficiency in MS Office, ERP and /or CRM

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.