Customer Service Officer / Coordinator

CANDID WATER COOLER PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local company in Singapore is seeking an experienced customer service representative. The incumbent will provide support via phone and email, ensuring alignment with business goals. Applicants must have at least 2 years in customer service, possess strong communication skills, and handle challenges calmly. This role offers opportunities for career advancement and job rotation, with a potential supervisory position for qualified candidates.

Benefits

Career advancement opportunities

Job rotation potential

On-the-job training

Qualifications

• At least 2 years of experience in customer service or frontline roles.
• Strong command of spoken and written English required.
• Ability to remain calm in challenging situations.

Responsibilities

• Engage with customers via phone calls and emails.
• Resolve customer service-related issues as per company procedures.
• Prepare quotations and assist in customer inquiries professionally.
• Work closely with other departments for seamless customer responses.
• Contribute ideas to improve efficiency and customer service.
• Build positive relationships with customers.

Skills

Communication skills

Coordination skills

Analytical skills

Problem-solving skills

Multi-tasking

Job description

Salary and Working Hours

Monthly salary: $2,000.00 to $2,300.00

5.5 day week (Monday to Friday: 8.30 am to 5.00 pm, Saturday: 8.30 am to 1.00 pm)

On-the-job training will be provided

Benefits

Career advancement opportunities and job rotation for the incumbent with the potential for supervisory role.

Job Description

The incumbent will provide customer service, via emails and phone, aligned to the company’s business and strategic goals.

Job Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively, with appropriate action plans, in accordance to company’s procedures and policies.
• Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
• Work closely with other departments (e.g. technical, production, delivery team, logistics teams) to ensure seamless responses to customers and thorough follow-through with customers.
• Contribute ideas to better serve customers and improve efficiency and productivity.
• Build positive relationships with new and existing customers.
• Applicants with the relevant work experience will be given supervisory role to guide and lead the team of Customer Service Officers.

Job Requirements

• Good communication, coordination and people skills.
• Good command of spoken and written English.
• Able to multi-task and possess strong analytical and problem-solving skills.
• Meticulous and able to handle challenging situations calmly.
• Minimum of 2 years’ work experience in customer service and / or frontline roles.
• A strong team player with positive work attitude and committed to work duties and responsibilities.