Customer Service Officer / Coordinator

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food services company in Singapore is seeking a Customer Order Management Associate. In this role, you will manage customer orders efficiently, handle inquiries, and assist in the generation of sales documentation. Candidates should have at least 'O' Level or Diploma qualifications, with a minimum of 2 years of relevant experience. Excellent communication and interpersonal skills are crucial, alongside a proactive approach to task prioritization. Knowledge of ERP/NAV systems is advantageous. Competitive compensation and attractive benefits are offered.

Benefits

Performance Bonus

Medical Benefits

Staff Purchase Discounts

Qualifications

• Minimum 2 years of relevant experience.
• Capable of working under pressure and managing multiple tasks.
• Diligent and dependable with a positive attitude.

Responsibilities

• Manage customers’ orders efficiently.
• Assist in the generation of sales orders and invoices.
• Monitor and respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts and records.
• Handle all incoming inquiries via various channels.
• Execute day-to-day sales order processes.
• Provide indoor sales support.

Skills

Excellent communication

Interpersonal skills

Customer oriented

Proactive task prioritization

Fluency in Mandarin

Education

Minimum 'O' Level or Diploma qualification

Tools

ERP/NAV system

Job description

Job Responsibilities:

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Job Requirements:

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.
• Familiarity with ERP/NAV system is a plus.
• Diligent and dependable with a positive attitude.
• Fluent in Mandarin is preferred, as the role involves interacting with Mandarin speaking clients.

Working Hours:

• 5.5 days’ work week (Alternate Saturday)
• AM shift #1: 7am to 4pm (Mon to Fri), 7am to 12noon (Sat) OR
• AM shift #2: 8am to 5pm (Mon to Fri), 8am to 1pm (Sat)

Work Location:

• 5 Jalan Tepong (Transport is provided: Pick-up point at Lakeside MRT Station)

Why Join Us:

• Be part of a company that values and invests in its employees.
• Work in a collaborative and inclusive environment.
• Have a strong supportive culture that encourages innovation and career growth.
• Competitive compensation and benefits package.

Attractive Staff Benefits

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.