Customer Service Officer (Call Centre I Bank)

Singapore Jobs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Customer Service Officer to join their call centre team. This role requires strong communication skills and a commitment to customer satisfaction. No experience is needed, making it an excellent opportunity for entry-level candidates to start their career in the banking sector. Candidates should be adaptable and customer-centric. Interested applicants can send their resume to the provided email.

Qualifications

• Strong communication skills
• Adaptable and a fast learner
• Customer centricity

Responsibilities

• Deliver personalized service over the telephone to customers
• Identify cross-sell opportunities during customer interaction
• Solicit customers' feedback and identify problem trends for improvements

Job description

Join to apply for the Customer Service Officer (Call Centre I Bank) role at Singapore Jobs

The Opportunity

This is an exciting opportunity to work for one of the leading banks. It is an opportunity for an experienced Customer Service Officer to join their team. MNC|Bank

Responsibilities

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers\' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers\' feedback and identify problem trends for improvement actions

The Talent

No Experience Required. Prior experience in call centres or customer service is highly preferred. Comfortable to be in a call centre role. Committed and focused. Strong communication skills. Adaptable and a fast learner. Strong customer centricity.

Next Steps

Drop your resume and contact us to follow-up, or send your resume to [e-mail]

Email Topic: Customer Service Officer

Only shortlisted candidates will be contacted

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Advertising Services