Customer Service Officer (Bank I East I Up to 4k)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial service provider in Singapore seeks a Customer Service Officer to assist work permit holders with banking products. The role requires strong communication skills and a customer-oriented approach. Responsibilities include attending to queries via various channels, participating in events on weekends and public holidays, and ensuring compliance with guidelines. The ideal candidate is flexible and adaptable, willing to work diverse hours to enhance customer satisfaction.

Qualifications

• Must be able to handle face-to-face, email and phone queries.
• Willingness to work on weekends and public holidays.
• Comfortable conducting surveys and gathering customer feedback.

Responsibilities

• Attend to queries from work permit holders regarding banking products.
• Participate in events and roadshows on required days.
• Ensure compliance with internal and regulatory guidelines.

Skills

Strong communication skills

Customer-oriented

Ability to deliver high service standards

Flexibility

Job description

The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Great exposure to learn about banking products and services domain
• East Location

The Job

1. Attending to work permit holders visiting WPASC on banking products available to them
2. Attend to email and phone queries from workers and their employers
3. Participate in events/roadshows on Sundays, public holidays and/or any other days as required
4. Conduct surveys or VOCs as required
5. Comply with applicable internal and regulatory guidelines and requirements of the bank
6. Achieve high standard of customer satisfaction and service quality.
7. Any duties assigned relating to the Work Permit Segment

The Talent

• Strong communication skills to handle face‑to‑face, email, and phone queries
• Patient and customer-oriented with ability to deliver high service standards
• Willingness to work on weekends and public holidays for events/roadshows (will be given off-in-lieu)
• Comfortable conducting road shows, surveys and gathering customer feedback
• Ability to follow internal policies and regulatory guidelines
• Flexible and adaptable to take on additional duties as needed

Next Steps

Send your resume to [e-mail]

Email Topic: Customer Service Officer

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923