Customer Service Officer | Bank | 6-month Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A staffing services provider in Singapore seeks a Customer Service Representative to maintain a high level of customer satisfaction. Responsibilities include addressing inquiries, resolving requests, and collaborating with stakeholders. Candidates should have a diploma or degree in a relevant field and at least one year of call center experience. Open to rotating shifts, this role is essential for achieving service excellence.

Qualifications

• At least 1 year of experience in a call center environment.
• Open to rotating shifts with a work schedule between 8:30am - 8:30pm.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer requests.
• Collaborate with stakeholders to resolve all customer queries.

Skills

Excellent verbal and written communication skills

Proficient in MS Office Suite

Ability to multi-task

Positive and empathetic attitude

Education

Diploma or Degree in Banking, Finance, Accounting, or equivalent

Job description

Job scope

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job Qualifications

• Diploma or Degree in Banking, Finance, Accounting, or equivalent
• At least 1 year of experience in a call center environment
• Excellent verbal and written communication skills
• Proficient in MS Office Suite
• Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
• Maintaining a positive, empathetic, and professional attitude toward customers
• Open to rotating shifts - Work schedule: between 8:30am - 8:30pm; 5-day work week, Monday - Sunday
• Location: Changi Business Park

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