Customer Service Officer (Call Centre I Bank)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 2,400 - 3,600; Full time

Job summary

ADECCO PERSONNEL PTE LTD is supporting a leading bank in Singapore to hire a Customer Service Officer for its call centre. You will deliver personalized service over the telephone, handle inquiries on banking products and services, and strive to understand customer needs for effective solutions.

Strong communication and a customer-centric mindset are essential. The role requires adaptability and a willingness to work afternoon shifts and weekends, with no strict experience required.

Qualifications

• No experience required for entry-level roles.
• Prior call centre or customer service experience is preferred.
• Strong communication skills and customer focus are essential.
• Willingness to work afternoon shifts and weekends.

Responsibilities

• Deliver personalized service over the telephone to banking customers.
• Understand customer needs and provide appropriate solutions.
• Identify cross-sell opportunities during interactions.
• Maintain high quality service to ensure customer satisfaction.
• Solicit feedback and identify trends for service improvements.

Skills

Strong communication skills

Customer centricity

Adaptable

Fast learner

Job description

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.

• It is an opportunity for an experienced Customer Service Officer to join their team

The Job

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

The Talent

• No experience required
• Prior experience in call centres or customer service is highly preferred
• Comfortable to be in a call centre role
• Committed and focused
• Strong communication skills
• Adaptable and a fast learner
• Strong customer centricity
• Must be comfortable with afternoon shift work and weekends