Banking Customer Service Officer - Rotating Afternoons

A-IT SOFTWARE SERVICES PTE LTD; Singapore; On-site; SGD 33,000 - 45,000; Full time

Benefits offered by this job

14 days annual leave

MOM-standard medical and hospitalising

Insurance coverage

Performance bonus

Job summary

A-IT Software Services Pte Ltd is seeking a Customer Service Officer in Singapore to handle banking enquiries, understand customer needs, and provide timely solutions for a positive customer experience.

Responsibilities include handling calls about banking products, identifying upsell opportunities, and gathering feedback for service improvements. The role operates on rotating afternoon shifts, with weekends and public holidays included.

Qualifications

• Strong customer service mindset with a positive attitude.
• Able to understand customer needs and handle enquiries professionally.
• Good problem-solving skills and attention to detail.
• Comfortable working in a fast-paced call centre environment.
• Willing to learn and adapt to banking products, processes and systems.

Responsibilities

• Handle incoming customer calls and assist with enquiries relating to banking products, accounts and services.
• Understand customers' needs and provide suitable solutions to address their enquiries and concerns.
• Identify opportunities to introduce relevant banking products and services based on customers' needs.
• Deliver professional and quality customer service to ensure a positive customer experience.
• Gather customer feedback and highlight recurring issues to support service improvements.

Skills

Customer service mindset

Enquiries handling

Problem solving

Attention to detail

Call centre experience

Tools

CRM software

Job description

A-IT Software Services Pte Ltd is seeking a Customer Service Officer in Singapore to handle banking enquiries, understand customer needs, and provide timely solutions for a positive customer experience.

Responsibilities include handling calls about banking products, identifying upsell opportunities, and gathering feedback for service improvements. The role operates on rotating afternoon shifts, with weekends and public holidays included.