Night Shift Call Center Operator (Banking)

PERSOL; Singapore; On-site; SGD 41,000 - 49,000; Full time

Benefits offered by this job

Shift Allowance

Job summary

PERSOL is seeking a Customer Service Officer (Call Centre) in Singapore. The role involves delivering personalized banking product and service support over the phone, understanding customer needs, and providing effective solutions.

You will also identify cross-sell opportunities during interactions and contribute to overall customer satisfaction. Training spans two months at Changi / Jurong East with a 6-month contract (renewable/convertible).

Qualifications

• Call centre experience is an advantage.
• Excellent interpersonal & positive attitude.
• Proficient in MS Office applications.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to achieve total customer satisfaction.
• Solicit customer feedback and identify problem trends for improvement actions.

Skills

Interpersonal skills

Positive attitude

Tools

MS Office

Job description

Customer Service Officer (Call Centre)

Location: Changi / Jurong East (Need to be open to both locations for 2 months training period)

Contract: 6 Months (renewable / convertible) - 2 months training

Working Days: 4 weekdays + 1 weekend

Working Hours: Any 8 hours between 8.30AM to 8.30PM; example 8.30AM to 5.30PM or 8.45AM to 5.45PM or 11.30AM to 8.30PM

Salary: Up to $4,000 + Shift Allowance

Job Description

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Requirements

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office