Afternoon to Midnight Shift Call Center Officer

PERSOL; Singapore; On-site; SGD 37,000 - 44,000; Full time

Job summary

PERSOL is seeking a Customer Service Officer (Call Centre) in Singapore to handle personalized telephone service for banking products and accounts. The role includes a 3-month training period with a 12-month contract, based at Changi or Jurong East.

Working hours are any 8-hour shift between 1 PM and 12 Midnight, with 4 weekdays and 1 weekend. Salary up to SGD 3,600 plus shift allowance, with training and potential renewal or conversion.

Qualifications

• Call Centre experience preferred.
• Strong interpersonal skills and a positive attitude.
• Proficient in MS Office.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Skills

Call Centre experience

Interpersonal skills

Positive attitude

Tools

MS Office

Job description

Customer Service Officer (Call Centre)

Location: Changi / Jurong East (Need to be open to both locations for 3 months training period)

Contract: 12 Months (renewable / convertible) - 3 months training

Working Days: 4 weekdays + 1 weekend

Working Hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Salary: Up to $3,600 + Shift Allowance

Job Description

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Requirements

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office