Customer Service Officer | Bank | Contract

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd invites applications for a customer service role. You will respond to inquiries, handle digital channel communications, and resolve customer requests with empathy and professionalism.

The position requires strong communication, the ability to multitask in a fast-paced environment, and commitment to delivering high-quality service while meeting KPIs. Shift hours from 8:30am to 8:30pm across a 5-day week with rotating shifts.

Qualifications

• Demonstrates high-quality customer service skills and professional communication style (written and spoken).
• No prior experience required; open to applicants.
• Willing to work in shifts and rotating schedule including weekends/public holidays.

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers.
• Respond promptly to customer inquiries on general and transactional matters.
• Communicate with customers through various channels.
• Acknowledge and resolve customer requests.
• Engage in outreach to encourage the use of digital services.
• Deliver high-quality service while achieving KPIs and upholding risk standards.
• Collaborate with stakeholders to resolve customer queries and requests.
• Multitask while interacting with customers and navigating systems.

Skills

Customer service

Communication

Multitasking

Digital channels

Empathy

Stakeholder collaboration

Education

GCE O Levels

Job description

Key Accountabilities & Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries on general and transactional enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while communicating with customers and toggle between system
• application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.
• Operating Hours are from 8:30am - 8:30pm(8.5hours), on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
• Shift hours mentioned below
  (1) 8.30am-6pm
  (2) 8.45am-6.15pm
  (3) 10am-7.30pm
  (4) 11am-830pm
• Shift going up till 12am

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply