Banking Call Agent (AM Shift hours)

PERSOL; Singapore; On-site; SGD 39,000 - 46,000; Full time

Benefits offered by this job

Shift allowance

Paid training

Job summary

PERSOL in Singapore is hiring a Customer Service Officer for a call centre environment. Location is Changi/Jurong with a 6-month contract (renewable based on performance). Training is 2 months and paid; shift pattern starts with office-hours training and then allowances apply once shifts begin.

Salary is up to SGD 3,800 plus shift allowance, with rotating shifts including weekends. Role involves handling enquiries related to Corporate Banking products, including business accounts and loans.

Qualifications

• Experience in a call centre environment or customer service setting.
• Strong communication and interpersonal skills with a positive attitude.
• Proficient in MS Office applications (Word, Excel, Outlook).

Responsibilities

• Interact with internal and external customers to answer queries related to Corporate Banking products.
• Handle enquiries from business owners on business bank accounts and loans.
• Maintain a courteous, empathetic, and professional service attitude at all times.
• Respond promptly to customer inquiries across channels and resolve requests.
• Encourage use of digital services and promote channel adoption.
• Meet KPIs while ensuring service quality and risk standards.

Skills

Call centre experience

Interpersonal skills

MS Office proficiency

Tools

MS Office

Job description

Customer Service Officer (Call Centre environment)

Location: Changi / Jurong (Likely Changi)

Contract: 6 months (renewable/convertible based on performance by then)

Note: 2 months training (training will be office hours hence paid basic only) (once shift pattern starts allowance will apply)

Salary: Up to $3,800 + shift allowance

Working hours: Rotational shift, Mon – Sun

4 weekdays 1 weekend (monthly roster basis)

Shift Pattern:

• 830am to 530pm/
• 845am to 545pm/
• 1030am to 7.30pm/
• 1130am to 8.30pm

Job Description:

Interact with internal & external customers to answer customers queries related to Corporate Banking products.

types of calls you might expect:

for example: enquiries from business owners on business bank accounts/business loans

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues

Requirements:

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office