Customer Service Officer

Tat Lee Engineering Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Officer to manage sales inquiries and coordinate operations. The role involves processing sales orders, liaising with freight forwarders, and supporting the finance department with payment follow-ups. Candidates should possess a diploma in Logistic Management or Supply Chain Management and be proficient in Microsoft Office. Strong communication skills and a service-oriented approach are essential for success in this fast-paced environment.

Qualifications

• Diploma in Logistic or Supply Chain Management or equivalent is required.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with SAP is a plus.
• Strong communication skills and service orientation.

Responsibilities

• Process sales inquiries through phone and email.
• Liaise with freight forwarders for shipments.
• Generate sales reports for the Sales Manager.
• Provide after-sales support to customers.

Skills

Good communication skills

Business writing skills

Service oriented

Ability to work in fast-paced environment

Education

Diploma of Logistic Management

Diploma of Supply Chain Management

Tools

Microsoft Office

SAP

Job description

Job purpose

The purpose of Customer Service Officer is to process order and co-ordinate operations within the Company. The department is a link between Sales to operations. Customer Service Officer is to execute timely completion of orders and delivered to customers.

Duties and responsibilities

• Attend to telephone and email sales inquiries for all range of product in Tat Lee Engineering
• Require basic desk research to support business development activities, collate and circulation of industry/product information.
• Processing of Sales quotation, Sales Order to Delivery Orders, to ensure all processing are on time
• Require to review contracts (e.g. Sales Agreement, Sales Blanket Order, Customer’s Purchase Order.
• Liaise with freight forwarders on incoming and outgoing shipment.
• Attend to walk-in customers.
• Follow up on status of Sales quotation and Sales Orders
• Coordinate with in-house operation team for manufacture and delivery schedule.
• Responding to complaints from customers and give after-sales support when requested
• Maintain office files and records
• To assist Finance department to follow up payment with customers
• Generate necessary sales reports for reporting to Sales Manager
• Ad-hoc tasks pertaining to job role and business needs will be reviewed and may be assigned accordingly by the HOD.

Qualifications/Requirements

• Minimum Diploma of Logistic Management or Diploma of Supply Chain Management or Equivalent.
• Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint).
• SAP knowledge will be an advantage.
• Able to work in fast paced environment.
• Possess good communication and business writing skills
• Service oriented