Customer Service Officer

CBM PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

CBM PTE. LTD. is seeking an Administrative Executive to support multiple internal divisions with day-to-day operations in Singapore. You will manage QMS documentation, assist internal audits, and handle procurement and billing processes.

The role requires a minimum of two years in customer service with data entry experience in SAP or Excel, and will involve coordinating with clients and suppliers, preparing reports and contracts, and providing frontline desk support.

Qualifications

• GCE O level or ITE qualification with at least two years of relevant customer service experience.
• Experience with data entry in SAP or Excel is preferred.

Responsibilities

• Provide general administrative support to internal divisions/sites.
• Manage administration of QMS documentation and assist internal audits.
• Procure office supplies and equipment; manage sourcing for purchases.
• Process service orders and billing; coordinate with clients and suppliers.
• Prepare documents for projects, including bank guarantees and insurance.
• Assist in preparing reports, quotations, and contracts.
• Provide front desk service and respond to visitor inquiries; support call centre/ helpdesk as needed.

Skills

Data entry

Customer service

SAP

Excel

Education

GCE O level or ITE qualification

Tools

SAP

MS Excel

Job description

Job Description

• Provide general administrative support to various internal divisions/sites
• To manage the administration of QMS documentation and to assist in internal audit activities.
• Assist in procurement of office supplies and equipment
• Manage office general admin and sourcing for purchases
• Process service orders and billing
• Correspond and co-ordinate with clients, suppliers and contractors
• Prepare Banker’s Guarantee and insurance coverage for projects
• Update ISO documentations periodically
• Assist in preparing reports, generate quotations & contracts
• Perform customer service function as below (if required)
• Provide call centre / technical helpdesk support and services
• Provide front desk service and attend to visitors’ enquiries
• Perform general administrative duties, such as data entry, stationery ordering and accounting, pantry ordering, handling emails, faxes, etc
• Any other ad-hoc assignments assigned by the Management.

Job Requirement

• Minimum GCE “O” level or any ITE qualification with at least two (2) years of relevant working experience in any customer service industries and with data entries experience in SAP or excel.

CBM Pte. Ltd. is committed to safeguarding your personal data in line with the Personal Data Protection Act (PDPA). For more details, please refer to our Data Protection Notice for Job Applicants on our official website.

We regret that only shortlisted candidates will be notified.

Thank you for applying.