Customer Service Officer (1-Year Contract | Office Hours)

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

BGC Group Pte Ltd is seeking a Customer Service Officer to handle written enquiries, feedback management, and service-improvement initiatives to ensure a positive customer experience. The role focuses on customer service, written communications and feedback management, and requires strong communication skills and proficiency in standard office software.

Salary ranges from SGD 3,000 to SGD 4,000 per month depending on experience, with typical working hours and duties as described.

Qualifications

• Diploma or Degree in Communications, Business Administration, Arts & Social Sciences, Service Design, or related field.
• Strong written and verbal communication skills.
• Good interpersonal skills to respond to different perspectives.
• Detail-oriented and organized with good time management.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Experience in customer service or administrative support is advantageous.

Responsibilities

• Manage written enquiries and feedback from the public via emails, forms and letters.
• Draft clear, professional responses to address enquiries and concerns with sensitivity.
• Coordinate with internal departments and external agencies to resolve service issues.
• Support feedback management and identify recurring service improvement opportunities.
• Assist in implementing service improvement initiatives and programmes.
• Support communication efforts to promote good service practices and enhance user experience.
• Collaborate with colleagues on service quality and customer experience matters.
• Perform other administrative and service-related duties as assigned.

Job description

We're looking for a Customer Service Officer to support written enquiries, feedback management, and service improvement initiatives to provide a positive customer experience. If you have experience in customer service, written communications, and feedback or enquiry management, this could be a suitable opportunity for you.

Nearest MRT: City Hall
Working Hours: Mon to Thurs: 8.30 am to 6.00 pm, Fri: 8.30 am to 5.30 pm
Salary: $3000 - $4000/Month (Depending on experience)

Responsibilities

• Manage written enquiries and feedback from members of the public through emails, online forms and letters.
• Draft clear, accurate and professional responses to address enquiries and concerns with appropriate sensitivity.
• Coordinate with internal departments and relevant external agencies to follow up and resolve service-related matters.
• Support feedback management and identify recurring issues or opportunities to improve service delivery.
• Assist in implementing service improvement initiatives, resources and programmes.
• Support communication efforts to promote good service practices and enhance the overall user experience.
• Work closely with colleagues and stakeholders on service quality and customer experience matters.
• Perform other administrative and service-related duties as assigned.

Requirements

• Diploma or Degree in Communications, Business Administration, Arts & Social Sciences, Service Design, or a related discipline.
• Strong written and verbal communication skills, with the ability to communicate clearly, accurately and professionally.
• Good interpersonal skills and able to understand and respond appropriately to different perspectives and concerns.
• Detail-oriented and organised, with good time management skills and the ability to handle multiple priorities within tight deadlines.
• Proficient in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook.
• Candidates with relevant experience in customer service, public-facing communications, feedback management or administrative support would be advantageous.

We regret to inform that only shortlisted candidates will be informed.

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