Customer Service Officer

SYS-MAC AUTOMATION ENGINEERING PTE LTD; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

SYS-MAC AUTOMATION ENGINEERING PTE LTD is seeking a Sales Administrative Executive to assist sales team with customer needs and expectations, handle sales-related administration, and maintain meticulous records of all sales documents.

The role involves processing quotations, PO, JO, invoices, and coordinating with SCM for BP creation, ensuring timely follow-ups and accurate reporting. Strong MS Office skills and good communication are essential.

Qualifications

• Min ITE/ Diploma (prefer Mechanical).
• Preferably 3 to 5 years in relevant work experience.
• Proficient in MS Office/ Excel.
• Good communication skills.

Responsibilities

• Attend to sales/Program enquiries, prepare and follow upsales quotation and proposal
• Maintain filing of all sales transactions records,quotation, PO, JO, invoice, etc.
• Send finalized Sales quote comprising material costaccepted by customer without markup to SCM to create Business Partner codemaster data or/and material purchase item BP
• Process job order and other documents until order isclosed
• Follow up to ensure closure of quotation
• Follow up delivery schedule and arrange parts delivery tocustomers
• Attend to and follow up customer's issues until closure.Escalate to Sales if necessary
• Present sales reports, open PO list, RFQ Tracker, etc
• Manage DO & Invoices
• Support Finance in Debtors AR
• Generate Reports
• Perform tasks as and when assigned

Skills

Good communication skills

Education

ITE/ Diploma (Mechanical preferred)

Tools

MS Office/ Excel

Job description

Summary of the Job: (Primary function of the job)

• Assist sales in attending customers' needs and expectation
• Execute and follow up sales administrative works
• Maintain proper records of all sales related documents

Job Responsibilities: (Key responsibilities of the job)

• Attend to sales/Program enquiries, prepare and follow upsales quotation and proposal
• Maintain filing of all sales transactions records,quotation, PO, JO, invoice, etc.
• Send finalized Sales quote comprising material costaccepted by customer without markup to SCM to create Business Partner codemaster data or/and material purchase item BP
• Process job order and other documents until order isclosed
• Follow up to ensure closure of quotation
• Follow up delivery schedule and arrange parts delivery tocustomers
• Attend to and follow up customer's issues until closure.Escalate to Sales if necessary
• Present sales reports, open PO list, RFQ Tracker, etc
• Manage DO & Invoices
• Support Finance in Debtors AR
• Generate Reports
• Perform tasks as and when assigned

Job Requirements:

• Min ITE/ Diploma (prefer Mechanical)
• Preferably 3 to 5 years in relevant work experience
• Proficient in MS Office/ Excel
• Good communication skills