Frontline & Admin Officer (Contract)

People Advantage Pte Ltd; Singapore; On-site; SGD 30,000 - 39,000; Full time

Job summary

People Advantage Pte Ltd is seeking a Frontline & Administrative Officer to support public-facing services and administrative operations. You will assist the public with enquiries and applications, and provide administrative support for case processing and records management to ensure smooth service delivery.

The role is based in Central Singapore on a 1-year contract with typical hours from Monday to Friday, 8.00am to 5.30pm.

Qualifications

• Diploma or degree in any discipline is required or preferred.
• Experience in customer service or frontline/admin roles is an advantage.
• Meticulous and well-organised with the ability to handle multiple tasks.
• Professional handling of confidential information.

Responsibilities

• Serve as the first point of contact for walk-in visitors and provide accurate information.
• Attend to enquiries regarding services, application procedures, eligibility, and required documents.
• Review applications and supporting documents for accuracy before processing.
• Support appointment registration and visitors throughout their service journey.
• Coordinate scheduled appointments and ceremonies and maintain records.

Skills

Customer service

Organisation

Communication

MS Office

Education

Diploma or degree

Tools

Microsoft Office

Job description

About the Role

We are looking for a customer-focused and organised Frontline & Administrative Officer to support public-facing services and administrative operations. You will assist members of the public with enquiries and applications, provide administrative support for case processing and records management, and help ensure smooth day-to-day service delivery.

Salary: $2,700 – $3,500 per month

Location: Central Singapore

Contract Duration: 1 year

Working Hours

• Monday to Thursday: 8.00am – 5.30pm
• Friday: 8.00am – 5.00pm

Key Responsibilities

Customer Service & Frontline Operations

• Serve as the first point of contact for walk-in visitors, providing accurate information and assistance.
• Attend to enquiries regarding services, application procedures, eligibility, and required documentation.
• Review applications and supporting documents to ensure accuracy and completeness before processing.
• Support appointment registration and assist visitors throughout their service journey.
• Coordinate and support the smooth conduct of scheduled appointments and ceremonies.

Administrative & Case Support

• Process applications, certificates, records, and other administrative requests in accordance with established procedures.
• Monitor application progress and follow up on outstanding documents or actions to ensure timely completion.
• Respond to enquiries received via phone and email professionally and promptly.
• Maintain accurate records, update internal systems, and support document digitisation and filing.
• Prepare documents and support daily operational readiness.

Operational Support

• Liaise with internal stakeholders to facilitate smooth case processing and resolve operational issues.
• Support daily administrative and operational activities to ensure service standards are maintained.
• Perform other duties assigned by the supervisor.

Requirements

• Min Diploma and Degree in any discipline
• Previous experience in customer service, front counter operations, or administration is an advantage.
• Meticulous, organised, and able to manage multiple tasks in a fast-paced environment.
• Comfortable handling sensitive information with professionalism and confidentiality.
• Proficient in Microsoft Office applications.

We regret that only shortlisted candidates will be notified. Thank you.

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