Customer Service Officer (5 days / CRM / Admin Support)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 21,000 - 36,000; Full time

Benefits offered by this job

Excellent Welfare and Benefits

Career progression

Job summary

EA RECRUITMENT PTE. LTD. in Singapore is seeking a Sales Support & Administrative Executive to handle quotations, sales orders, and document control.

You will coordinate with departments, assist in down payments, and prepare service-related documents, while delivering strong customer service. Diploma in Business Studies / Office Administration with 1–2 years' experience is required; hours are 8.30am–5.30pm, Monday to Friday, at Toh Guan.

Qualifications

• Diploma in Business Studies / Office Administration.
• 1–2 years of working experience is required.

Responsibilities

• Prepare, follow up on quotations and process sales orders.
• Distribute work orders to departments and archive sales files.
• Assist in collecting down payments and setting up customer portals when required.
• Prepare security design on floor plans based on customer requirements.
• Prepare and circulate maintenance contracts and monthly sales reports.

Skills

Sales support

Administration

Customer service

Education

Diploma in Business Studies / Office Administration

Job description

• MNC Company
• Basic up to $3200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Toh Guan
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

Sales Support & Administrative functions:

• Preparation, follow up on the confirmation of the quotations& processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning

Credit control functions:

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements:

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience

We regret that only shortlisted candidates will be contacted.