Customer Service cum Mailroom Officer

CBRE Asia Pacific; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading real estate services firm is seeking a Customer Service Officer in Singapore to provide information and resolve inquiries about their products and services. You will manage the FM helpdesk, respond to customer requests, and maintain accurate records. The ideal candidate should have a minimum of GCE ‘O’ Levels and at least 2 years of call centre experience. Strong communication skills and knowledge of Microsoft Office are essential for success in this role.

Qualifications

• At least 2 years of working experience in a call centre environment.
• Good communication and written skills.
• Proficiency in Microsoft Office suite.
• Good written and verbal communication skills.

Responsibilities

• Respond to user inquiries via phone, email, or in‑person.
• Operate the FM helpdesk, managing service requests.
• Maintain CMMS records, ensuring data accuracy.
• Generate periodic reports on service performance.
• Support onboarding and training schedules.
• Assist in procurement administration and invoice tracking.
• Assist in procurement administration and invoice tracking.
• Receive, screen, sort, and distribute incoming mail, parcels, and courier items.
• Process outgoing mail and courier items, ensuring correct labelling and documentation.
• Maintain records and tracking logs for mail, including delivery acknowledgements.
• Coordinate with approved courier and service providers for daily operations and issue resolution.
• Operate and maintain mailroom equipment and assist with other facilities duties.

Skills

Communication skills

Microsoft Office knowledge

Written skills

Education

Minimum GCE ‘O’ Levels

Tools

Microsoft Office

Job description

Job ID: 268608

Posted: 27-Mar-2026

Role Type: Full-time

Areas of Interest: Engineering/Maintenance, Facilities Management

Location(s): Singapore - Singapore

About The Role

As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end‑to‑end support to resolve customer inquiries or concerns.

What You’ll Do

• Respond to user inquiries via phone, email, or in‑person, offering timely assistance for any FM related issue at site
• Operate the FM helpdesk, managing service requests, fault reports, and work orders
• Maintain CMMS records, ensuring data accuracy and timely updates
• Generate periodic reports on service performance, asset status, and compliance
• Support onboarding, training schedules, and document control during transition
• Coordinate with vendors and internal teams for follow‑ups and escalations
• Assist in procurement administration and invoice tracking
• Receive, screen, sort, and distribute incoming mail, parcels, and courier items accurately and promptly.
• Process outgoing mail and courier items, ensuring correct labelling, documentation, and handover.
• Maintain accurate records and tracking logs for incoming and outgoing mail, including delivery acknowledgements where required.
• Coordinate with approved courier and service providers for daily operations and issue resolution.
• Operate and maintain mailroom equipment (e.g. scanners, franking machines) in accordance with instructions.
• Assist with other facilities or administrative support duties as assigned.

What You’ll Need

• Minimum GCE ‘O’ Levels
• At least 2 years of working experience in a call centre environment
• Knowledge of Microsoft Office suite
• Good communication and written skills