Customer Service Coordinator

STAFFLINK SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

STAFFLINK SERVICES PRIVATE LIMITED in Singapore is seeking an Operations Administrator to handle customer inquiries and coordinate service requests with technicians in Alexandra. You will maintain service records, support contract administration, and generate reports.

Applicants should have GCE O level or equivalent, experience in service coordination or sales administration, and proficiency in Excel. SAP/ERP familiarity is a plus in a fast-paced, customer-focused environment.

Qualifications

• Minimum GCE 'O' Level qualification or equivalent.
• Prior experience in service coordination, customer service, or sales administration is preferred.
• Knowledge of SAP or ERP systems will be an advantage.
• Proficient in Microsoft Excel, including functions such as VLOOKUP and Pivot Tables.
• Able to work effectively in a fast-paced and customer-oriented environment.

Responsibilities

• Handle incoming customer enquiries via phone calls and emails professionally and promptly.
• Coordinate and assign service requests to technicians using the company's CRM system.
• Monitor service cases and follow up on escalated issues to ensure timely resolution.
• Liaise with customers, contractors, and internal stakeholders to facilitate smooth service operations.
• Maintain and update service-related information, including meter readings, customer records, and service contracts.
• Process service job closures and ensure installation and maintenance records are accurately documented.
• Coordinate and schedule new equipment installations and service appointments.
• Manage service contract administration, including monitoring contract expiry dates and issuing renewal notifications.
• Maintain proper filing and documentation of all service-related records and supporting documents.
• Prepare operational and management reports as required.
• Support ad hoc projects and administrative duties assigned by management.

Skills

Customer service

Communication

Coordination

Multitasking

Education

GCE O level or equivalent

Tools

SAP/ERP systems

Microsoft Excel

Job description

• Location: Alexandra

• Monday - Friday: 8.30AM - 5.30PM

A leading MNC specialising in consumer electronics, business solutions, and innovative technology products.

Key Responsibilities:

• Handle incoming customer enquiries via phone calls and emails professionally and promptly.

• Coordinate and assign service requests to technicians using the company's CRM system.

• Monitor service cases and follow up on escalated issues to ensure timely resolution.

• Liaise with customers, contractors, and internal stakeholders to facilitate smooth service operations.

Operations Administration

• Maintain and update service-related information, including meter readings, customer records, and service contracts.

• Process service job closures and ensure installation and maintenance records are accurately documented.

• Coordinate and schedule new equipment installations and service appointments.

• Manage service contract administration, including monitoring contract expiry dates and issuing renewal notifications.

• Maintain proper filing and documentation of all service-related records and supporting documents.

• Prepare operational and management reports as required.

• Support ad hoc projects and administrative duties assigned by management.

Requirements

• Minimum GCE 'O' Level qualification or equivalent.

• Prior experience in service coordination, customer service, or sales administration is preferred.

• Knowledge of SAP or ERP systems will be an advantage.

• Proficient in Microsoft Excel, including functions such as VLOOKUP and Pivot Tables.

• Able to work effectively in a fast-paced and customer-oriented environment.