Customer Service Officer (Automotive)

PEOPLE PROFILERS (SERVICES) PTE. LTD.; Singapore; On-site; SGD 29,000 - 31,000; Full time

Job summary

PEOPLE PROFILERS (SERVICES) PTE. LTD. is seeking a Customer Service Officer in Singapore to deliver outstanding service by managing customer interactions in person and over the phone.

You will greet customers, handle calls, and log details in the CRM, ensuring accurate wrap-up codes. Responsibilities include verifying warranties, booking appointments across three service centres, routing calls to the right advisors, and assisting with campaigns and promotions.

Qualifications

• Minimum GCE ‘O’ Level or equivalent qualification.
• At least 2 years of experience in customer service or call centre support.
• Strong communication and customer service skills.
• Able to thrive in a fast-paced environment and work well under pressure.

Responsibilities

• Greet customers and serve as first contact point.
• Handle inbound and outbound calls; log details in CRM with wrap-up codes.
• Verify warranty and service agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Route technical calls to the appropriate service advisor and payment method.
• Optimize workshop capacity by assigning vehicles and tasks.
• Provide service follow-up and set clear expectations.
• Assist in executing product campaigns and service promotions.
• Arrange airport pickup/delivery and schedule car care services.
• Monitor waiting times and non-verbal cues to maintain service standards.
• Generate daily, weekly, and monthly reports.

Skills

Customer service

Call center

Communication

Education

GCE O’ Level or equivalent

Tools

CRM system

Job description

Summary

• Budget $2600-$2800
• Work Location in Alexandra or Ubi

As a Customer Service Officer, you’ll deliver outstanding service by managing customer interactions both in-person and over the phone.

• Serve as the first point of contact by warmly greeting customers.

• Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes.

• Collect and update customer details, vehicle registration, and ownership records.

• Verify warranty and support agreements per local guidelines.

• Book appointments across three service centres and offer mobility services.

• Screen technical calls and route them to the appropriate service advisor and payment method.

• Optimize workshop capacity by efficiently assigning vehicles and tasks.

• Provide general advice and set clear expectations for service follow‑up.

• Assist in executing product campaigns and service promotions.

• Arrange airport pickup/delivery and schedule car care services.

• Monitor customer waiting times and non‑verbal cues to maintain service standards.

• Generate daily, weekly, and monthly reports as needed.

• Hand over vehicle to customers with basic work explanation.

Requirements

• Minimum GCE ‘O’ Level or equivalent qualification

• At least 2 years of experience in customer service or call centre support

• Strong communication and customer service skills

• Able to thrive in a fast‑paced environment and work well under pressure
  

• We regret to inform you that only shortlisted applicants will be notified