Customer Service Officer / Senior Customer Service Officer

OPTIMA WERKZ PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Commission and incentives

Job summary

Optima Werkz Pte. Ltd. in Singapore is seeking a proactive Customer Service Advisor for our automotive workshop to handle enquiries, book vehicle servicing, prepare quotations, and liaise with technicians.

You will welcome walk-in clients, explain repairs and costs, track progress, follow up on recommendations, and help maintain accurate records and smooth front-office operations. This role offers commission and incentives on monthly targets, with opportunities to grow within a busy service

Qualifications

• Experience in customer service or administration within an automotive environment.
• Knowledge of automotive servicing and repair processes.
• Strong communication and interpersonal skills with customers.
• Proficiency in Microsoft Office and workshop management systems.

Responsibilities

• Handle customer enquiries via walk-in, phone, WhatsApp, and online channels.
• Schedule and coordinate vehicle servicing, repairs and inspections.
• Document customer concerns and service needs for technicians.
• Prepare job orders, quotations, invoices and service documents.
• Explain repairs, servicing requirements, costs and timelines to customers.
• Track diagnosis, repair progress and job completion with colleagues.
• Keep customers informed on progress and charges.
• Coordinate vehicle collection and explain completed work to customers.
• Handle customer feedback and resolve complaints promptly.

Skills

Customer service

Automotive service

Service advising

Administration

Microsoft Office

Workshop management systems

Tools

Microsoft Office

Workshop management systems

Job description

You will serve as the main customer contact at our automotive workshop, managing service enquiries, scheduling vehicle appointments, preparing quotations, updating customers on repairs, and ensuring a smooth, professional service experience.

About the role

• Provide friendly and efficient customer service to walk-in, phone, WhatsApp, and online enquiries
• Schedule and coordinate vehicle servicing, repair, and inspection appointments to optimize workshop workflow
• Receive vehicles and accurately document customers' concerns and service needs for technician reference
• Prepare detailed job orders, quotations, invoices, and service documents to support workshop operations
• Explain recommended repairs, servicing requirements, estimated costs, and timelines clearly to customers
• Collaborate with Service Advisors to track vehicle diagnosis, repair progress, and job completion status
• Keep customers informed on repair and servicing progress to maintain transparency and trust
• Coordinate vehicle collection, explaining completed work and charges to ensure customer satisfaction
• Manage customer feedback and complaints promptly and professionally to resolve issues effectively
• Follow up with customers on quotations, pending repairs, servicing, and future maintenance needs
• Promote relevant workshop services, maintenance packages, and additional offerings to increase sales
• Maintain accurate and up-to-date customer, vehicle, and service records for operational efficiency
• Perform general administrative and front-office duties to support daily workshop functions
• Keep the customer reception area clean, organized, and professional to enhance customer experience

What we're looking for

• Previous experience in customer service, automotive service, service advising, or administration
• Automotive workshop experience
• Basic knowledge of automotive servicing and repair
• Proficiency in Microsoft Office and workshop management systems
• Strong communication and interpersonal skills to engage customers effectively
• Ability to manage multiple customers and tasks in a fast-paced environment
• Positive, customer-focused, and professional attitude
• Ability to work independently and collaboratively within a team
• Available to start work immediately or at short notice

Commission & Incentives

• Basic salary plus attractive commission and incentives
• Additional incentives for achieving overall monthly sales or workshop targets
• Commission and incentives subject to company policies and performance criteria