Customer Service Officer

R U ASSET MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A property management company in Singapore seeks a dedicated individual to manage defect rectification for residential properties. The role requires effective communication with developers and contractors while ensuring timely resolutions for purchasers' issues. Candidates should be customer-oriented, ideally with experience in the real estate sector. The successful applicant will ensure high standards in after-sales service, contributing to customer satisfaction.

Qualifications

• Customer service oriented.
• Experienced in real estate industry is an advantage.

Responsibilities

• Manage defects of internal units and common areas through effective liaison.
• Provide excellent after-sales service to purchasers and occupants.
• Ensure timely execution of all defect rectification works.

Skills

Customer Service Oriented

Microsoft Office

Building/Estate/Property Management

Property Management

Interpersonal Skills

Inventory

Data Entry

Good Communication Skills

Excel

Customer Satisfaction

Team Player

Customer Service

Real Estate

Customer Service Experience

Job description

Roles & Responsibilities

Job Responsibilities

• Defects management of internal unit and common area defects includes but no limited to liaising with the Purchasers, Developer, Main/Sub contractors, Resident’s Technical Officer (RTO), Managing Agent and its representative for access, co-ordination Purchasers, Developer, Main/Sub contractors, Resident’s Technical Officer (RTO), Managing Agent and its representative, for inspections and rectification work and signing off of internal units defects submitted by the purchasers (during Defects Liability Period & Post Defects Liability Period).
• Provide good after sales services to the Purchasers, their representatives and their occupants.
• Ensure that all defects rectification works are carried out properly and within the defined time frame given by the Client

Prerequisites

• Customer service oriented
• Experienced in real estate industry is an advantage

Tell employers what skills you have

• Customer Service Oriented
• Microsoft Office
• Building/Estate/Property Management
• Property Management
• Interpersonal Skills
• Inventory
• Data Entry
• MS Office
• MS Word
• Good Communication Skills
• Freight
• Communication Skills
• Excel
• Customer Satisfaction
• Team Player
• Customer Service
• Real Estate
• Customer Service Experience