Customer Service Manager: Lead Team & Transform Ops

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading human resource firm in Singapore is seeking a Customer Service Manager to lead a team in delivering exceptional service standards. This role includes overseeing daily operations, managing client accounts, and improving service delivery while ensuring compliance with regulatory requirements. Candidates should have a Bachelor's degree in Business Administration and at least 2 years of supervisory experience in customer service. A competitive salary package is offered, including bonuses and allowances.

Benefits

Transport Allowance

Handphone Reimbursement

Sign-on Bonus

Qualifications

• Minimum 2 years in supervisory customer service roles.
• Strong analytical skills with experience in data-driven decision-making.

Responsibilities

• Lead and mentor the customer service team.
• Ensure effective management of sales leads.
• Maintain organized customer records and documentation.
• Oversee daily operations of the customer service department.
• Collaborate with Business Development for service delivery.

Skills

Team Leadership

Customer Relationship Management

Data Analysis

Operational Efficiency

Education

Bachelor’s Degree in Business Administration

Job description

A leading human resource firm in Singapore is seeking a Customer Service Manager to lead a team in delivering exceptional service standards. This role includes overseeing daily operations, managing client accounts, and improving service delivery while ensuring compliance with regulatory requirements. Candidates should have a Bachelor's degree in Business Administration and at least 2 years of supervisory experience in customer service. A competitive salary package is offered, including bonuses and allowances.