Customer Service Leader: Transform Ops & Growth

MMC Success Pte. Ltd.; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A leading customer service provider in Singapore is seeking a Manager to lead the Customer Service Team. The ideal candidate will oversee daily operations, mentor team members, and drive service excellence across divisions. Responsibilities include managing client relationships, preparing performance reports, and ensuring adherence to KPIs. The role demands a Bachelor's degree, strong leadership skills, and at least 2 years of experience in a managerial role. Proficiency in Microsoft Office and CRM tools is essential.

Benefits

Competitive Rewards and Benefits

Career Growth and Development

Globally Recognized Company

Qualifications

• Minimum Bachelor's Degree is required.
• At least 2 years of supervisory or managerial experience in Customer Service.
• Strong leadership and adaptability are essential.
• Proficient in customer analysis and driving service improvements.
• Excellent communication skills and a pleasant personality.

Responsibilities

• Lead and mentor the customer service team for exemplary service.
• Manage daily operations and client relationship.
• Prepare monthly performance reports and monitor KPI adherence.
• Ensure cross-departmental coordination on customer issues.
• Collaborate with business development on service alignment.

Skills

Leadership

Customer Service

Problem-Solving

Communication

Interpersonal skills

Education

Bachelor’s Degree in Business Administration, Management, or related field

Tools

Microsoft Office

CRM tools

Job description

A leading customer service provider in Singapore is seeking a Manager to lead the Customer Service Team. The ideal candidate will oversee daily operations, mentor team members, and drive service excellence across divisions. Responsibilities include managing client relationships, preparing performance reports, and ensuring adherence to KPIs. The role demands a Bachelor's degree, strong leadership skills, and at least 2 years of experience in a managerial role. Proficiency in Microsoft Office and CRM tools is essential.