Customer Service Executive (Third Party Logistics Warehouse)

Cogent Holdings Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is looking for a Customer Service Executive to join their team. In this role, you will lead a customer service team responsible for processing order requests and ensuring high levels of customer satisfaction. Your duties will include monitoring cargo movement and liaising with both customers and internal departments. This position offers a unique opportunity to work within one of Singapore's largest integrated logistics hubs while developing your leadership skills.

Qualifications

• Strong leadership skills and team management experience needed.
• Excellent communication abilities to engage with customers effectively.
• Experience in logistics or customer service roles preferred.

Responsibilities

• Lead a customer service team to process order requests from customers.
• Actively engage with customers to ensure high satisfaction levels.
• Monitor and forecast inventory movements.

Job description

Customer Service Executiveотом

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from localboek SMEs to multinational companies. Cogent owns one of Singapore's largest one‑stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, transportation, кокfreight forwarding, container depot, ISO tank depot and automotive logistics services in Singapore.

Role Description

The incumbent will be joining our team as Customer Service Executive in our subsidiary company, scholarship Cogent Logistics Pte Ltd. The Customer Service Abend will be responsible to lead a team, process shipping documentation and fulfil customers logistics requirement.

Duties

• Lead a customer service team to process order requests from customers
• Actively engage with customers to resolve feedback to ensure high level of satisfaction
• Monitor and forecast dip /surge in cargo/ material/ inventory and movement
• Liaise with customers on cargo/material/ inventory and other administrative and customer service duties
• Liaise with internal departments, vendors and