Customer Service Executive (Supply Chain)

Talent Trader Group; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team in the supply chain sector. This role involves providing exceptional customer support, managing inquiries, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will thrive in a fast-paced environment and contribute to continuous improvements in service delivery. If you are passionate about customer service and eager to make a difference in the logistics industry, this opportunity is perfect for you.

Qualifications

• Diploma or degree in Business or Supply Chain is required.
• Prior experience in customer service in supply chain is preferred.

Responsibilities

• Provide excellent customer service in the supply chain industry.
• Handle inquiries, orders, and complaints professionally.
• Coordinate with internal teams for smooth order processing.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Organizational Skills

Attention to Detail

Time Management

Analytical Skills

MS Office (Excel)

Supply Chain Management Knowledge

Education

Diploma in Business or Supply Chain

Degree in Business or Supply Chain

Tools

MS Office

Job description

Responsibilities:

• Provide excellent customer service and support in the supply chain industry.
• Handle customer inquiries, orders, and complaints in a timely and professional manner.
• Manage and maintain customer accounts, ensuring accurate and up-to-date information.
• Coordinate with internal teams to ensure smooth order processing and delivery.
• Proactively communicate with customers regarding order status, delays, and any issues.
• Collaborate with logistics and warehouse teams to address customer requirements.
• Resolve customer complaints and escalate issues when necessary.
• Assist in the implementation of customer service strategies and process improvements.
• Stay updated on industry trends and best practices in supply chain management.
• Provide feedback and suggestions for continuous improvement of customer service operations.

Minimum Requirements:

• Diploma or degree in Business, Supply Chain, or related field.
• Prior experience in customer service, preferably in the supply chain or logistics industry.
• Strong communication and interpersonal skills.
• Customer-focused mindset and ability to handle customer inquiries and complaints professionally.
• Proficiency in MS Office applications, especially Excel.
• Excellent organizational and time management skills.
• Attention to detail and ability to multitask.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and analytical skills.
• Knowledge of supply chain management concepts and processes.

Application Process:

Interested candidates who wish to apply for the advertised position, please send in your resume to [e-mail].

EA License No.: 13C6305

Registration No.: R1654399

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