Customer Service Executive (Semiconductor)

Adecco Personnel Pte Ltd (Perm); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Executive to provide technical aftersales support in a high-tech manufacturing environment. You will manage order processing, communicate technical specifications, and collaborate closely with engineering teams. The ideal candidate has a diploma in engineering and at least 3 years of technical customer service experience, particularly in semiconductor or manufacturing settings. This full-time position offers an opportunity to excel in service delivery excellence.

Qualifications

• Minimum 3 years in technical customer service or aftersales support.
• Able to communicate technical terminology in manufacturing.
• Strong analytical and execution-focused mindset.

Responsibilities

• Provide technical customer support and order processing.
• Manage order lifecycle and ensure accuracy.
• Coordinate delivery and resolve product-related issues.
• Maintain high customer communication and documentation accuracy.

Skills

Technical customer service experience

Proficient in Excel

Problem-solving ability

Collaboration and coordination

Education

Diploma in engineering or equivalent experience

Tools

Microsoft Office

Job description

The Opportunity

Adecco is partnering with a leading high-tech manufacturing organisation and we are looking for a Customer Service Executive to join their business permanently! The successful incumbent will provide technical aftersales support and order management, working directly with manufacturing and semiconductor clients to ensure accurate order processing, technical coordination, and service delivery excellence.

Role Details

• Employment Type: Permanent, Full-time
• Location: East region
• Working Hours: Monday - Friday, 9.00am to 6.00pm

The Job

• Provide technical customer support, including technical order review, clarification, and processing.
• Manage order lifecycle coordination, ensuring accuracy, prioritisation, and timely fulfilment.
• Support delivery coordination and issue resolution related to product quality, specifications, and timelines.
• Serve as a technical point of contact for customers on product information, usage, and troubleshooting.
• Identify recurring issues and support process, quality, and service improvements.
• Work closely with internal technical, production, and operations teams to ensure seamless service delivery.
• Maintain high standards of customer communication, documentation accuracy, and service reliability.

The Talent

• Minimum 3 years of experience in technical customer service / aftersales support within semiconductor, manufacturing, electronics, or high-tech industrial environments.
• Diploma or equivalent experience in engineering disciplines.
• Able to understand and communicate technical terminology and product specifications in manufacturing environments.
• Proficient in Excel and Microsoft Office.
• Strong problem-solving ability with a technical and analytical mindset. Structured, reliable, and execution-focused with strong service discipline.
• Collaborative team player with strong coordination and organisational capability.

Next Steps

• Prepare your updated resume and apply via this application or send your resume in MS Word format to [e-mail]. We look forward to connecting with you.

Vanessa Lew
Direct Line: 6697 7933
EA License No: 91C2918
Personnel Registration Number: R25159290