Customer Service Executive (Luxury)

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious international luxury watch brand is seeking a Customer Service Associate to manage client interactions and support after-sales service. The ideal candidate will have a strong service mindset, excellent communication skills, and experience in luxury retail or premium customer service. Key responsibilities include addressing customer queries, providing product information, and resolving issues. This position offers a chance to work in a dynamic environment focused on craftsmanship and innovation.

Benefits

AWS

Performance Bonus

Medical Benefits

Qualifications

• Strong service mindset with a professional and customer-focused approach.
• Excellent communication and interpersonal skills, with patience and empathy.
• Confident in handling customer queries and resolving issues independently.

Responsibilities

• Serve as the main point of contact for customer enquiries through various channels.
• Provide guidance on product specifications, warranties, pricing, and processes.
• Manage and resolve customer issues professionally.

Skills

Customer service mindset

Excellent communication skills

Problem-solving

Organisational skills

Team collaboration

Job description

Monday - Friday
8:30 AM - 5:30 PM
Benefits: AWS + PB + Medical Benefits

We are representing a prestigious international luxury watch brand with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a Customer Service Associate to support their After-Sales Service function.

This position is highly customer‑centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after‑sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well‑suited for this role.

Key Responsibilities

• Serve as the main point of contact for customer enquiries through phone, email, and walk‑in interactions.
• Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes.
• Advise customers on product care, maintenance, and proper usage.
• Record and update customer and service‑related information accurately in the CRM system.
• Manage and resolve customer issues or feedback in a professional and timely manner.
• Coordinate with overseas service teams for repair and after‑sales matters.
• Handle administrative tasks to support daily after‑sales operations.
• Undertake additional responsibilities as assigned by the Customer Service Manager.

Requirements

• Strong service mindset with a professional and customer‑focused approach.
• Excellent communication and interpersonal skills, with patience and empathy.
• Confident in handling customer queries and resolving issues independently.
• Good organisational skills with the ability to manage multiple tasks concurrently.
• A collaborative team player with a proactive attitude
  Previous retail experience, especially within luxury or premium retail, is highly advantageous.