Customer Service Executive

TOTALENERGIES MARKETING ASIA-PACIFIC MIDDLE EAST PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A prominent energy company based in Singapore is looking for a customer service professional to handle product enquiries, process orders, and coordinate shipments. Responsibilities include ensuring accuracy in product pricing, maintaining customer relationships, and participating in quality management systems. Candidates should be adaptable to a hybrid work schedule. This role is essential for supporting operational excellence and meeting customer demands.

Responsibilities

• Respond to customer enquiries on product availability and pricing.
• Process all orders and coordinate shipments both locally and overseas.
• Maintain strong business relations and provide customer feedback.
• Participate in maintenance of Quality Management and HSE Management Systems.

Job description

Job Description

• Respond to custome enquiries on product availability and pricing enquiries
• Process all orders received and coordinating of shipments both Singapore and overseas
• Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
• Verify products and pricing accuracy, endorse and acknowledge receipt of orders
• Data entry of all orders into system with accuracy by the stipulated order cut-off time
• Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders
• Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume
• Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders
• Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
• Collate all shipping documents and dispatch to consignees
• Attend to customer complaints and coordinate feedback and investigation findings
• Maintain strong business relations and close contact with customers
• Provide back up support in absence of colleagues in the team
• Liaise with various departments on customers’ enquiries on products
• Maintain records and references for internal and external audits
• Participate in maintenance of Quality Management Systems (ISO 9001:2000)
• Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
• IATF 16949 awareness
• Participate in ad hoc projects related to Customer Service Team
• 3-2 Hybrid week schedule