CUSTOMER SERVICE EXECUTIVE

PO SAN TRANSPORTATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and transport company in Singapore is seeking a proactive Customer Service Executive. The role includes handling job order entries, coordinating with the Operations team, and providing support to clients. Candidates should have GCE N/O Levels, be proficient in Microsoft Office, and possess good communication skills. The position requires multitasking and attention to detail within a 5.5-day work week.

Qualifications

• GCE N/O Levels or equivalent.
• Basic understanding of customer service principles and logistics workflows.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Good communication skills (spoken and written).

Responsibilities

• Provide accurately job order into the system before execution by the Ops Team.
• Perform timely administrative tasks to support operations.
• Answer incoming calls professionally and handle inquiries efficiently.
• Respond to customer emails clearly and professionally.
• Support processing of import and export jobs.
• Assist with other ad-hoc administrative or support duties as required.

Skills

Customer service principles

Logistics workflows

Communication skills

Multi-tasking

Attention to detail

Education

GCE N/O Levels or equivalent

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

Customer Service Executive (Logistics | 5.5-Day Work Week)

Location: Pioneer, Singapore

Work Schedule : 5.5 Days

Join our company in the logistics and transport sector!
We're looking for a proactive and detail-oriented Customer Service Executive to handle job order entries, coordinate with the Operations team, and provide frontline support to our valued clients. You will play a key role in ensuring smooth daily execution of container transport jobs through accurate system updates and communication.

Job Responsibilities:

• Provide accurately job order into the system before execution by the Ops Team.
• Perform timely administrative tasks to support operations (e.g., track and update vessel ETAs, monitor container usage)
• Answer incoming calls professionally and handle inquiries efficiently
• Respond to customer emails clearly and professionally
• Support processing of import and export jobs
• Assist with other ad-hoc administrative or support duties as required

Requirements:

• GCE N/O Levels or equivalent
• Basic understanding of customer service principles and logistics workflows
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Good communication skills (spoken and written)

Key Competencies.

• Ability to multi-task and able to cope under pressure
• Strong attention to detail and accuracy
• Customer-oriented attitude with a team-first mindset