Customer Service Executive

Regent Logistics Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Job Scope

• Maintain efficient operations at the control centre, upholding the highest standards of customer service.

• Oversee and coordinate daily tasks to ensure a seamless control centre operation.

• Collaborate with team members to evaluate lapse, rectify, and recommend changes.

• Efficiently manage and control inventory to meet customer demands.

• Responsibly handle customer inquiries from multiple communication platforms.

• Drive an exceptional customer service experience, offering product knowledge and assistance throughout the customers’ journey.

• Update CS log and ensure accuracy.

• Review data and update daily, weekly, and monthly reports.

• Assist in daily route planning activities.

• Any other duties as assigned by Reporting Officer.