Customer Service Executive

Authorised Agency Representing AIA Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance agency in Singapore is seeking a Customer Service representative to enhance client satisfaction. The ideal candidate should possess at least 'A' Levels and a Diploma. Responsibilities include identifying customers' needs, building relationships, and managing complaints. No prior experience is required as training will be provided. The role also offers travel opportunities and benefits such as annual leave and medical coverage.

Benefits

Travelling abroad opportunities

Annual Leave

Medical Benefits

Qualifications

• Minimum 'A' Levels and Diploma holder.
• Strong communication skills and attention to detail required.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customers through interactive communication.
• Handle customer complaints and provide appropriate solutions.

Skills

Good communication skills

Attention to detail

Multi-tasking ability

Education

Minimum 'A' Levels and Diploma

Tools

Microsoft Office Applications

Job description

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives and/or forward enquiries to the respective personnels

• Report generation on monthly basis

• Any ad-hoc administrative duties

Job Requirements

• Minimum 'A' Levels and Diploma holder

• Good communication skills, meticulous and detailed

• Able to multi-task and work in a fast-paced environment

• Proficient in Microsoft Office Applications

• No work experience required. Training will be provided.

Career Benefits

• Travelling aboard opportunities

• Annual Leave and Medical Benefits

We regret that only shortlisted candidates will be notified.