Customer Service Executive

SCIENCE OF NUMBERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service organization in Singapore is seeking an individual to enhance customer satisfaction by providing detailed support across multiple channels. Responsibilities include managing customer inquiries, handling invoicing, and overseeing procurement to ensure timely delivery of services. You will also organize events to engage clients. The ideal candidate will excel in maintaining quality service during peak contact times, addressing customer concerns expertly, and supporting various operational needs.

Responsibilities

• Provide step-by-step guidance to customers on products or services.
• Respond to customer inquiries through various communication channels.
• Address customer feedback and concerns with empathy and professionalism.
• Handle a high volume of customer contacts while maintaining quality service.
• Identify common customer issues and suggest improvements.
• Manage suppliers to acquire goods/services, ensuring quality and cost-effectiveness.
• Generate and send accurate invoices to customers.
• Maintain client billing information and financial records.
• Event management for internal and external events.

Job description

Job Description

• Provide step-by-step guidance to customers on products or services.
• Respond to customer inquiries through various communication channels, including in person, phone, email and live chat.
• Address customer feedback and concerns with empathy and professionalism.
• Handle a high volume of customer contacts while maintaining quality service.
• Identify common customer issues and suggest improvements to enhance the customer experience.
• Sources, negotiates, and manages suppliers to acquire goods/services, ensuring quality, cost-effectiveness, and timely delivery for organizational needs.
• Focusing on strategic purchasing, cost control, risk management, inventory oversight, and strong vendor relationships to support operations.
• Generate, verify, and send accurate invoices to customers, incorporating correct rates, service details, and supporting documentation.
• Maintain client billing information, update billing software, manage financial records, and ensure data accuracy.
• Event management for internal and external event for both offsite and onsite.