Customer Service Executive

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Customer Service Executive to provide support to riders and driver-partners. Responsibilities include resolving customer issues, documenting interactions, and maintaining compliance with PDPA. The ideal candidate should have a diploma, 1-2 years of customer service experience, and the ability to handle high-volume inquiries. This role requires flexibility for rotating shifts and offers a competitive salary in the range of $2,700 - $2,800.

Qualifications

• Candidates with strong customer service experience may be considered.
• Minimum 1–2 years of frontline customer service experience.
• Solid understanding of PDPA requirements.

Responsibilities

• Providing timely and accurate support to riders and driver-partners.
• Resolving customer issues including trip disputes and payment discrepancies.
• Documenting all customer interactions in CRM system.

Skills

Diploma or equivalent qualification

1–2 years of frontline customer service experience

Proficiency in handling high‑volume inquiries

Excellent problem‑solving skills

Familiarity with CRM systems

Flexibility to work rotating shifts

Education

Diploma or equivalent qualification

Tools

CRM systems

Job description

Customer Service Executive

Basic: $2,700 - $2,800

Location: Bishan

Working hours: 10am to 6pm , Monday to Friday

Key Responsibilities

• Providing timely and accurate support to riders and driver-partners via walk-in, hotline, and email channels.
• Resolving a wide range of customer issues including trip disputes, payment discrepancies, account verification, safety concerns, and lost-and-found items.
• Documenting all customer interactions accurately in our CRM system while maintaining strict compliance with Singapore's Personal Data Protection Act (PDPA).
• Escalating complex or sensitive cases (e.g., safety incidents, regulatory matters) to the Team Lead with comprehensive context and documentation.
• Assisting driver-partners with onboarding queries, vehicle documentation checks, and platform navigation support.

Required Qualifications and Skills

• Diploma or equivalent qualification; candidates with strong customer service experience may be considered.
• Minimum 1–2 years of frontline customer service experience, preferably in a fast‑paced environment (transport/logistics/tech sectors advantageous).
• Proficiency in handling high‑volume inquiries across multiple channels simultaneously while maintaining service quality.
• Solid understanding of PDPA requirements and commitment to safeguarding customer data privacy.
• Excellent problem‑solving skills with the ability to de‑escalate tense situations calmly and professionally.
• Familiarity with CRM systems and comfort working with digital tools/platforms.
• Flexibility to work rotating shifts, including weekends.

Desired Qualifications and Skills

• Prior experience in the ride‑hailing, taxi, or broader transport sector in Singapore.
• Understanding of LTA regulations governing private‑hire vehicles and ride‑hailing operations.
• Experience handling safety‑related incidents or vulnerable customer situations.
• Basic proficiency in data entry and reporting to support weekly service metrics tracking.
• Demonstrated empathy and cultural sensitivity when interacting with riders and driver‑partners from diverse backgrounds.

Contact

Interested candidates please call/ WhatsApp me at 87152978 or send your resume to [e-mail]

Victor Gan (R1550441)

Swift Search Global Pte Ltd (EA 18C9495)