Customer Service cum Receptionist [ 1 Year Renewable Contract ] - YZ11

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service cum Receptionist for a 1-year renewable contract. The role involves handling front desk responsibilities, customer interactions, and administrative support tasks. Ideal candidates will have strong communication skills and a customer-first mindset. The position offers a salary range of $2,500 - $3,500, with meals provided, and requires working 5.5 days a week including alternate Saturdays.

Benefits

Lunch & Tea meals provided

Qualifications

• Proven experience in a customer service environment.
• Strong verbal communication skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Serve as the first point of contact for customers.
• Manage incoming calls and route them appropriately.
• Handle payments and issue receipts.

Skills

Customer service

Communication

Organizational skills

Sales support

Job description

Customer Service cum Receptionist [ 1 Year Renewable Contract ]

• Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm
• Salary: $2,500 - $3,500 + Bonus
• Lunch & Tea meals are provided
• Location: Sin Ming (near Bishan / Upper Thomson)

1. Front Desk & Reception Duties

• Serve as the first point of contact for all walk-in customers, visitors, and callers.
• Greet customers
• Manage incoming calls and route them to relevant departments.
• Handle incoming / outgoing mail, parcels, and courier coordination.
• Maintain a clean, organized, and professional reception area.

2. Professional Appearance & Attire

• Maintain a neat, clean, and professional appearance at all times.
• Wear appropriate business attire as per company guidelines (formal or business casual).

3. Customer Service & Follow-Up Responsibilities

• Proactively call customers to remind them of regular vehicle servicing schedules.
• Provide appointment reminders to customers one day before their scheduled service.
• Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.
• Assist customers with booking service appointments and answering basic enquiries.
• Maintain strong customer relationships through consistent after-sales follow-up.

4. Sales Support, Lead Generation & Target Achievement

• Contact customers to collect details for quotations and service proposals.
• Promote Company's Automobile services, packages, and ongoing promotions.
• Proactively generate leads and help achieve monthly sales targets.
• Seek practical ways to hit targets instead of focusing on challenges or complaints.
• Identify opportunities to improve customer engagement and revenue growth.

5. Review & Testimonial Engagement

• Encourage satisfied customers to leave reviews and testimonials.
• Guide customers through the review process and maintain feedback records.
• Support initiatives to enhance the company’s online reputation.

6. Marketing Support & Media Appearance

• Provide ideas and suggestions to support the marketing team’s campaigns and initiatives.
• Be willing to appear on video content, photos, or other media as part of promotional activities.
• Promote the company’s brand image in a professional and approachable manner.

7. Administrative Support

• Perform data entry, filing, documentation, and maintain accurate records.
• Assist with appointment scheduling and office coordination.
• Manage monthly lunch orders for staff and ensure timely delivery.
• Monitor and replenish office stationery and supplies regularly.
• Support management with other administrative tasks as needed.

8. Payment & Receipt Handling

• Receive customer payments and issue receipts accurately.
• Ensure compliance with company procedures for cash and transaction handling.

9. Work Schedule & Expectations

• Willing to work 5.5 days per week (alter. Saturday)
• Expected to stay slightly later when required to accommodate customer vehicle collection.
• Demonstrate responsibility, initiative, and a customer-first attitude.

10. Driving Requirement

• Preferably able to drive and possess a valid driving license.
• Able to move or shift customer vehicles safely when required.

11. General Office Coordination

• Liaise with vendors or service providers for office needs.
• Perform any other ad-hoc tasks assigned by management.