Customer Service Coordinator (5 Days Work)

PENANSHIN SHIPPING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a motivated individual to manage import and export shipments. Responsibilities include handling customer enquiries, preparing documents, and coordinating with sales. Ideal candidates will have O/A level education with a positive attitude and basic experience in the shipping industry. The company offers a five-day work week and medical benefits.

Benefits

5 days work week

Medical & Dental Benefit

Friendly working environment

Other benefits

Qualifications

• 0 to 2 years' experience in shipping or freight forwarding.
• Pleasant personality with a positive working attitude.
• Interested in data entry and documentation.

Responsibilities

• Handle orders follow-up for import/export shipments.
• Attend to customer enquiries and complaints.
• Prepare quotations for urgent shipments.
• Coordinate between internal offices and clients for orders follow up.

Skills

Good communication skills

Customer service skills

Attention to detail

Proficiency in MS Word and Excel

Education

O level, A level, ITE, Diploma in relevant disciplines

Job description

Key Responsibilities:

• Handling orders follow-up for import / export shipments (both air/sea freight)
• Perform Customer service activities, attending to customers’ enquiries, complaints
• Prepare quotations when sales are not available for urgent shipments
• Working closely with Sales & operations divisions
• Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
• Handling of crosstrade shipments
• Doing bookings of shipments
• Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
• Arranging Custom clearance for customers, and door delivery services
• Coordinate with the internal officer to handle the order and follow up for the shipments according to operational policies, standard and procedure.
• Arrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.
• Attend and solve customer 's enquiries according to the customers' need and wants.
• Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.
• Maintain business relationship with customer.

Job Requirements:

• Possess "O" level, "A" Level, ITE, Diploma in the relevant discipline, Logistic/Transportation, Business Studies/Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to apply
• Prefer minimum 0 to 2 years' experience in shipping / freight forwarding.
• Possess good communication and customer service skills.
• Meticulous with an eye for details.
• Pleasant personality with positive working attitude.
• Interested in data entry and doing documentation.
• Proficient in PC application (MS Word, Excel).
• Full-Time position(s) available

What we offer

• 5 days work week
• Medical & Dental Benefit
• Friendly working environment
• Others benefit