Customer Service Coordinator

Crown Equipment Southeast Asia; Singapore; On-site; SGD 40,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental benefits

Group Hospital & Surgical

Job summary

Crown Equipment Pte Ltd in Singapore is seeking a Customer Service Coordinator to ensure prompt responses to inquiries, coordinate service calls, and manage orders. You will liaise with technicians and customers, update the AS400 system, and drive service improvements.

The role requires a Diploma or degree in business management, strong communication, and MS Office proficiency. You will support PMP contracts, process invoices, and help maintain high service standards in a fast-paced environment.

Qualifications

• Diploma or degree in business management or a related field is preferred.
• Proven experience in customer service or sales support roles.
• Strong verbal and written communication skills to liaise with customers and internal teams.
• Proficiency in Microsoft Office Suite is preferred.
• Experience in the material handling or logistics industries is preferred.
• Eligible to work in Singapore.

Responsibilities

• Provide prompt response to customers and service calls, including enquiries and logging breakdowns.
• Allocate service jobs to technicians and arrange spare parts as needed.
• Update information in AS400 for technicians and jobs.
• Respond to ISMS messages and coordinate with suppliers for battery job arrangements.
• Arrange appointments with customers for PMP services and entry clearances.
• Update personal information of service technicians and manage van allocations.
• Ensure technicians attend required safety courses and prepare daily dashboards.
• Process retail, rental, FPM customers and related cost of sales entries.
• Renew PMP contracts and manage related paperwork in AS400.

Skills

Customer service

Sales support

Communication skills

MS Office

Education

Diploma or degree in business management

Tools

AS400

ERP systems

Job description

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at Crown Equipment Corporation | Singapore | Material Handling.

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at Crown Equipment Corporation | Singapore | Material Handling.

Role Summary

As a Customer Service Coordinator at Crown Equipment Pte Ltd, you will play a vital role in fostering excellent relationships with our customers and ensuring their needs are met promptly and efficiently. You will be responsible for coordinating customer service operations, managing inquiries, process orders, and resolving any issues that arise. Your attention to detail, problem-solving abilities, and customer-focused approach will help us uphold our reputation for exceptional service. You will be empowered to contribute to process improvements and drive initiatives that elevate service standards across the board. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer satisfaction, we want to hear from you!

Key Responsibilities

Service Administration

• Provide prompt response to customers' and service calls, including enquiries and log-in of breakdown calls
• Allocate service jobs to respective Technicians (open/close jobs, arrangement of spare parts to field technician and issue stationary)
• Provide update of information in AS400 on unavailable Technicians (sick leave or annual leave) to the Service team
• Provide prompt response to ISMS messages
• Liaise with suppliers for battery job arrangements
• Arrange and make appointments with retail customers, FPM customers and Rentals customers for PMP Services
• Liaise with customers for entry clearances
• Assist to update personal information of Service Technicians
• Update van allocation in AS400 and hour meters
• Arrange Technicians to attend customers' safety courses per customers' requirements

Month-end Tasks

• Print invoices and send to customers
• Process factory cards

Reports/Contracts

• Update daily FST job reports
• Renew customers' PMP contracts and proposing PMP and put up PMP contract in AS400
• Issue picking lists for Technicians' spare part orders
• Issue spare parts requisition documents to order parts for GLS
• Prepare daily Dashboard

System Maintenance, Job Cards and Ad hoc tasks

• Process retail, rental, FPM customers, cost of sales, warranty job cards
• Process dispatch advice (POS)
• Update SJC booklet, trucks customers history and ownership history in AS400
• Update service job cards

Requirements

• Diploma or degree in business management or a related field is preferred
• Proven experience in customer service or sales support roles
• Strong verbal and written communication skills to effectively liaise with customers and internal teams
• Proficiency in Microsoft Office Suite is preferred
• Experience in the material handling or logistics industries is preferred
• Eligible to work in Singapore

Benefits

• Medical and Dental benefits
• Group Hospital & Surgical