Customer Service Coordinator

JSIT for WST (Wholesale Trade) by Singapore Business Federation (SBF); Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD is seeking a meticulous Customer Service Coordinator to manage service operations, coordinate work orders, logistics, spare parts, and compliance, ensuring smooth operations and excellent customer service. The role requires handling CRM tasks, coordinating with suppliers, and maintaining documentation for efficient service delivery.

Based in Loyang Way, the successful candidate will support the Sales and Service teams, monitor transportation and spare

Qualifications

• Diploma holder with minimum 3 years of relevant experience.
• Excellent communication and stakeholder management skills.
• Good organizational and time management abilities.
• Able to work in a fast-paced environment with minimum supervision.
• Must be proactive and multitasking.

Responsibilities

• Coordinate and manage work order arrangements between Sales and Service teams to ensure smooth operations and timely service delivery.
• Handle transportation scheduling and logistics for all truck movements, ensuring efficient deployment and utilization of resources.
• Process and issue spare parts through SAP, maintaining accurate records and inventory transactions.
• Monitor and follow up on CRM tasks closely to ensure spare parts are issued and delivered in a timely manner.
• Arrange Safety Induction Course registrations and renewal of Jurong Island passes for technicians to ensure compliance and site access readiness.
• Coordinate with external suppliers for batteries, attachments, and other equipment, ensuring timely procurement and support for operational requirements.
• Liaise with internal and external stakeholders to resolve operational issues and maintain high levels of customer service.
• Maintain accurate documentation and records related to work orders, spare parts issuance, transportation arrangements, and supplier coordination.

Skills

Customer service coordination

Stakeholder management

Communication

Time management

Logistics coordination

Education

Diploma

Tools

Salesforce CRM

SAP

Job description

This role is posted on behalf of LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD with support from the Singapore Business Federation (SBF) under the JSIT WST initiative. SBF/JSIT facilitates outreach and connections only and does not act as an employment agency. All hiring decisions are made solely by the hiring company.

Our member company is seeking a meticulous and motivated Customer Service Coordinator to join the team In this role, you will play a critical part in managing service operations by coordinating work orders, logistics, spare parts, compliance requirements, supplier support, and stakeholder communications to ensure smooth operations and excellent customer service.

Job Responsibilities

• Coordinate and manage work order arrangements between the Sales and Service teams to ensure smooth operations and timely service delivery.
• Handle transportation scheduling and logistics for all truck movements, ensuring efficient deployment and utilization of resources.
• Process and issue spare parts through SAP, maintaining accurate records and inventory transactions.
• Monitor and follow up on CRM tasks closely to ensure spare parts are issued and delivered in a timely manner.
• Arrange Safety Induction Course (SIC) registrations and renewal of Jurong Island passes for technicians to ensure compliance and site access readiness.
• Coordinate with external suppliers for batteries, attachments, and other equipment, ensuring timely procurement and support for operational requirements.
• Liaise with internal and external stakeholders to resolve operational issues and maintain high levels of customer service.
• Maintain accurate documentation and records related to work orders, spare parts issuance, transportation arrangements, and supplier coordination.

Job Requirement

• Minimum a Diploma holder
• Minimum 3 years of relevant experience
• Excellent communication and stakeholder management skills.
• Good organizational and time management abilities.
• Able to work in a fast-paced environment with minimum supervision
• Must be proactive and multitasking
• Proficient in Salesforce CRM and SAP
• Will to work at Loyang Way area

We thank all applicants for their interest. Due to the volume of applications, only shortlisted candidates will be contacted. Please note that applicants must already possess valid work authorization to work in Singapore at the time of application.