Customer Service Coordinator — Field Support & Process Improvement

Crown Equipment (Singapore) Pte. Ltd.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Benefits offered by this job

Medical and Dental benefits

Group Hospital & Surgical

Job summary

Crown Equipment Pte Ltd is seeking a Customer Service Coordinator to strengthen relationships with customers and coordinate service operations. You will manage inquiries, process orders, and resolve issues to uphold our reputation for exceptional service.

You will contribute to process improvements and help elevate service standards in a fast-paced environment. If you are passionate about customer satisfaction, we want to hear from you!

Qualifications

• Diploma or degree in business management or a related field is preferred.
• Proven experience in customer service or sales support roles.
• Strong verbal and written communication to liaise with customers and internal teams.
• Proficiency in Microsoft Office Suite is preferred.
• Experience in the material handling or logistics industries is preferred.

Responsibilities

• Provide prompt response to customers' and service calls, including enquiries and log-in of breakdown calls.
• Allocate service jobs to respective Technicians (open/close jobs, arrangement of spare parts to field technician and issue stationary).
• Provide update of information in AS400 on unavailable Technicians (sick leave or annual leave) to the Service team.
• Provide prompt response to ISMS messages
• Liaise with suppliers for battery job arrangements
• Arrange and make appointments with retail customers, FPM customers and Rentals customers for PMP Services.
• Liaise with customers for entry clearances.
• Assist to update personal information of Service Technicians.
• Update van allocation in AS400 and hour meters.
• Arrange Technicians to attend customers' safety courses per customers' requirements.

Skills

Communication skills

MS Office

Customer service experience

Work eligibility Singapore

Education

Diploma or degree in business management

Tools

AS400

Job description

Crown Equipment Pte Ltd is seeking a Customer Service Coordinator to strengthen relationships with customers and coordinate service operations. You will manage inquiries, process orders, and resolve issues to uphold our reputation for exceptional service.

You will contribute to process improvements and help elevate service standards in a fast-paced environment. If you are passionate about customer satisfaction, we want to hear from you!