Customer Service Engineer

JSIT for WST (Wholesale Trade) by Singapore Business Federation (SBF); Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD in Singapore is seeking a meticulous Customer Service Engineer to join our team. You will manage customer service and aftermarket sales activities, including quotations, training, account management, issue resolution, warranty support and revenue reporting.

The role emphasizes proactive customer interaction, CRM and SAP familiarity, and collaboration with other teams to achieve service and performance targets.

Qualifications

• Minimum a diploma holder in engineering.
• Have 2 years of relevant experience.
• Fresh ITE diploma holders are welcome to apply.
• Good interpersonal and communication skills.
• Familiar with CRM and SAP system.
• Meticulous.
• Able to work independently.
• Team player.
• Proactive and ability to follow up outstanding issue.
• Willing to work at Loyang Way.

Responsibilities

• Prepare quotation for battery regeneration services, driver familiarization training package and sales, fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
• Achieve monthly training KPI
• Open and maintain customer accounts in CRM system
• Resolve product or service issues
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Support other Customer Service Engineer / Executive and Coordinator when required
• Meet personal/team KPIs
• Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
• Handle internal and external enquiries on warranties or terms of sale
• Compile and generate monthly service revenue reports

Skills

Interpersonal skills

CRM familiarity

SAP experience

Meticulousness

Independent worker

Team player

Proactive follow-up

Willing to work Loyang Way

Education

Engineering Diploma

ITE Diploma welcome

Tools

CRM system

SAP

Job description

This role is posted on behalf of LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD with support from the Singapore Business Federation (SBF) under the JSIT WST initiative. SBF/JSIT facilitates outreach and connections only and does not act as an employment agency. All hiring decisions are made solely by the hiring company.

Our member company is seeking a meticulous and motivated Customer Service Engineer to join the team In this role, you will play a critical part in a managing customer service and aftermarket sales activities, including quotations, training, account management, issue resolution, warranty support, revenue reporting, and business development to achieve service and performance targets.

Job Responsibilities

• Prepare quotation for battery regeneration services, driver familiarization training package and sales, fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
• Achieve monthly training KPI
• Open and maintain customer accounts in CRM system
• Resolve product or service issues
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Support other Customer Service Engineer / Executive and Coordinator when required
• Meet personal/team KPIs
• Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
• Handle internal and external enquiries on warranties or terms of sale
• Compile and generate monthly service revenue reports

Job Requirement

• Minimum a diploma holder in engineering
• Have 2 years of relevant experience
• Fresh ITE diploma holders are welcome to apply
• Good interpersonal and communication skills
• Familiar with CRM and SAP system
• Meticulous
• Able to work independently
• Team player
• Proactive and ability to follow up outstanding issue
• Willing to work at Loyang Way

We thank all applicants for their interest. Due to the volume of applications, only shortlisted candidates will be contacted. Please note that applicants must already possess valid work authorization to work in Singapore at the time of application.