Operations Assistant

Toll Logistics (Asia) Limited; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

Toll Logistics (Asia) Limited in Singapore is seeking a pro-active Customer Service Assistant to support daily logistics operations and ensure accurate WMS records for inbound and outbound shipments. You will coordinate vehicle movements, prepare shipping documents, and liaise with customers on orders and event arrangements.

Responsibilities include handling billing, supporting ISO audits, and ensuring compliance with Singapore customs and LTA.

Qualifications

• Prior experience in customer service, logistics, or operations coordination.

Responsibilities

• Update and maintain WMS records for inbound, outbound, import/export shipments, duty payments, and car movements.
• Manage daily inventory records, location plans, and ensure accurate reporting across systems.
• Coordinate transportation, delivery, and collection of vehicles; communicate with customers on orders and event arrangements.
• Prepare and maintain accurate transaction records, shipping documents, permits, and defect reports.
• Liaise with operations controllers to arrange deliveries and confirm customer orders.
• Handle billing processes, check invoice accuracy, and update financial projections monthly.
• Support ISO audits, SOP compliance, toolbox meetings, and workplace safety/5S+1 standards.
• Ensure compliance with Singapore customs, LTA, and other regulatory requirements.
• Conduct monthly cycle counts, bi-annual stock takes, and prepare KPI/customization reports for customers.
• Act as a first aider, ensuring proper upkeep of first aid kits.
• Provide ad-hoc support and coordination to ensure smooth team operations.

Skills

Customer service

Logistics coordination

Communication

Organizational skills

Tools

MS Office

WMS/inventory systems

Job description

Update and maintain WMS records for inbound, outbound, import/export shipments, duty payments, and car movements.

Manage daily inventory records, location plans, and ensure accurate reporting across systems.

Coordinate transportation, delivery, and collection of vehicles; communicate with customers on orders and event arrangements.

Prepare and maintain accurate transaction records, shipping documents, permits, and defect reports.

Liaise with operations controllers to arrange deliveries and confirm customer orders.

Handle billing processes, check invoice accuracy, and update financial projections monthly.

Support ISO audits, SOP compliance, toolbox meetings, and workplace safety/5S+1 standards.

Ensure compliance with Singapore customs, LTA, and other regulatory requirements.

Conduct monthly cycle counts, bi-annual stock takes, and prepare KPI/customization reports for customers.

Act as a first aider, ensuring proper upkeep of first aid kits.

Provide ad-hoc support and coordination to ensure smooth team operations.

Requirements

Prior experience in customer service, logistics, or operations coordination (automotive industry experience is a plus).

Strong communication and organizational skills with attention to detail.

Proficient in MS Office and inventory/WMS systems.

Knowledge of customs processes and regulatory compliance preferred.

Ability to work independently, manage multiple tasks, and meet deadlines.

Class 3 license Compulsory

• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Assistant?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• Are you available to work on weekends or public holidays?
• How many years' experience do you have as a Class 3 Driver?

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com